How to integrate an Internal Application -> MID Server -> ServiceNow

[marcelo_moreli]

Facts:

1 - I have an Application (JIRA) that has NO ACCESS to internet nor ServiceNow instance. But it has access to the host where the MID Server is.

2 - The MID Server has access to ServiceNow (as every MID Server)

Communication should be: Application -> MID Server -> ServiceNow.

How can I make a request from the Internal Application to ServiceNow using MID Server? Something like using the REST API that ServiceNow provides, but using MID Server to do that? Is it possible?

Thanks,

[wei2]

We are facing similar challenges too. Our use case is auto-ticketing by internal/legacy event/alert system. It can easily generate a message or a CSV file by passing parameters to a command-line like executable file on internal hosts without using any web services. However it seems impossible to pass it to ServiceNow & cut the ticket there within one minute (business requires it).

[adiddigi]

Can it send an email? If so, you might want to do a Email Integration.

Or, you can write a command line wrapper in Python, that takes the events, and calls ServiceNow webservices.