Service Reliability Management: issue with adding services
I am trying to add all mapped application services into SRM workspace but its only allowing me through this filter,(screenshot attached).Can we add services irrespective of this filter
Forum Posts
Stack switches/Wireless controller Switch in HA are only discovering the primary switch
Hi All,We are trying to discover Stack switches/Wireless Controller switches on high availability (Active and Standby) but only Active member CI is getting discovered not the standby switch.For stacked switches (Active/Standby) when I run the network...
Regarding SRM(Service Reliability Management) in Service Operations Workspace
Hello,Is there a way to implement SRM in all existing Application Services inside Service Operations Workspace (SOW) so that we don’t need to select them manually one by one?We need all application service in SOW in one go?PFA for ReferenceThanks
Oracle Database Server - Missing Cloud Attributes
Hi Guys.I’m encountering an issue in the Scan Findings table with the message:"Ensure the following attributes are discovered on the Cloud Database table (Edition, Version, Name, Class, Replication Type, Replication Enabled, Replica Source, Multiple ...
Tag-based service maps are taking a bottom up approach
We are creating tag traversal rules for mainframe components brought through Ironstream. This is the relationships we have in the cmdb_rel_ci table. We have tags on Programs, Channel, MQ Queue, DB2 Database. An architecture that should have looked ...
Exclude nvidia-smi -q command from Discovery execution
Hi Team, There is a requirement to exclude the command nvidia-smi -q from discovery execution for Linux. Can anyone please recommend the solution to exclude? RegardsPrashant Nagaral
Agent Client Collector setting isVirtual to true on physical clients
Hi, Does anyone know why ACC-V 3.0.0 would be setting the isVirtual flag to true. At first I thought it was the BR that runs on the computer table that was seeing something strange, but when I checked the ECC Queue and looked at the payload it clearl...
How to automatically close duplicate alerts (Event Management) in ServiceNow based on error details?
In our environment, we receive multiple alerts for the same integration. For example, if the Salesforce integration generates 4 alerts and 3 of them report the exact same error, I want ServiceNow to handle them as follows:Out of the 3 duplicate alert...
Alert Queries
Hello There,1.The alert remains open for a long time. Could it be because a clear alert is not being sent? There are some group alerts which are open, and their secondary alerts are also open. These alerts were created on the 2 weeks ago but are stil...
Tag Based Alert Clustering Definitions Issue
Hello Everyone,I had a scenario where if I receive 10 alerts with the same problem (router) and alarm type (down) within one minute, but from different devices, then it should create one group alert and only one incident for the primary alert in that...
Event management
In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.
Check Point Firewall Discovery - Servicenow
Hi Team, Our organization using the checkpoint firewall but servicenow is not supported as of now.I am trying to discover Checkpoint firewall, but the Firewall classifier and we can able to discover with community string and only we couldn't able to ...
Resolved! MID Server RDP URL Not Accessible in Discovery Fundamentals On-Demand Lab
I’ve started the Discovery Fundamentals On-Demand course, and I’m currently working on the “Validate MID Server” simulator task. However, I’m unable to access the MID Server VM using the provided RDP URL: MID SERVER RDP URL: nowlearning-nlinst03275...
How to Distinguish Core, Distribution, Access Switch in CMDB
Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...
Ruby process consuming RAM - Related to ACC
Hi, we've had issues that last 2 evenings with 2 production servers with ACC installed, where Ruby Interpreter process has consumed all available RAM (~4GB) and caused production issues. The server techs concluded that the process belonged to ACC and...
