Incident Correlation(Event Manegement)

Can anyone please guide me on my requirement,  I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...

Discovery - The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fetched because it doesn't exist

Hi ,  I have configured my mid server in Aws and validated it. When i ran the quick discovery for a windows machine am getting a strange error. The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fe...

Certificate Creation Flow in ServiceNow (IP-Based Discovery)

Certificate Creation Flow in ServiceNow (IP-Based Discovery)Discovery ExecutionShazzam scans IPs and detects TLS portstls_ssl_certs probe performs SSL handshake and captures the certificate chain.Payload StorageCertificate data (XML payload) is store...

Duplicates are getting created in cmdb_model table

 I have a query in CMDB , we have a table cmdb_model , in that table duplicate models are getting created .  I have checked the created by , data is getting created by several mid server users , and the discovery sources , out of that I have checked ...

How to clear an AD attribute value using orchestration

Hi Team, We have to clear few AD attribute values from extensionAttribute5. I am able to update new value, but how to clear the field using orchestration script.I tried with 'null', but not working. Regards,Saranya

GLPI Oauth authentication to serviceNow

 Hi Eveyone,  Has anyone implemented OAuth authentication between GLPI and ServiceNow? Here is my configuration:  I created :- A mid Server - A rest Message HTTP Methods:One method called "test" to initialize the session in GLPI using initSession.Whe...

Performance analytics

During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...

How to automate assigned to user for a CI using ACC

Hi all, We are currently doing a POC with ACC on end user devices for automated user assignment as we are decomissioning SCCM and replacing with Intune. However, with Intune, user assignment is at the time of registration and it so happens that first...

Linux Appliances discovered and reconciled into the CMDB

Incident resolve gives asset action error

 When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

Alerts and Incidents Not Displaying Correctly in Service Map

Hello Team,Could someone please help me with an issue I am facing?I have a Service Map where I want to display alerts and incidents related to the CIs present in that particular Service Map. I can select any CI for testing purposes.I created events u...

Task: Create iTunes Discovery Pattern (Part 2) (Content) Step 1

I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?   

CMDB based alert grouping primary alert

For the OOTB CMDB-based Alert Grouping in Event Management, where can I verify the logic that selects the parent alert? I want to confirm whether the OOTB grouping uses the newest alert as the parent when the group is first created.