How to log in to the Mid server using the Credential

[Raji10]

Hi All,

I do not have much knowledge on the Discovery and mid server. I have been trying to troubleshoot one of the issues in the Instance and I do have the credentials to login to the Mid server.

May I know the steps to login to the Mid server with these credentials. Should I use the IP address of the mid server and login to the server using the username and password. Is it through putty? Please help !

Thanks & Regards,

Rajalakshmi.

[adilrathore]

If the Host OS on the MID Server record on the ServiceNow is Windows then you need to login through Windows RDP if it is Linux then you need to use putty.

Please ensure that port appropriate ports TCP/3389 for WinRDP and TCP/22 for putty are open towards the MID Server from the machine from where you would be initiating the remote session. You can check this by first performing a telnet to the MID Server from the machine on which WinRDP/Putty is installed.

[Raji10]

Hi @adilrathore ,

Thank you for the prompt response. Can you please verify if my understanding is right. I have the IP Address and Windows Credentials with which I can login using the Remote Desktop Connection.

But later how do I login to the Mid server.

Thanks & Regards,

Rajalakshmi.

[Alberto Consonn · Accepted solution]

Later, you have to go to the folder where Mid Server has been installed (in general C:\ServiceNow\MID Server).

You can also check the status of the Mid Server windows service and do restart of the service following this procedure:

Procedure

1. Open the Windows Services console.
2. Double-click the ServiceNow <MID Server name> service for each MID Server.
3. Select the Log On tab.
4. Set Log on as privileges with the user account (local or on a domain) that has local admin access to the MID Server host.
   The MID Server upgrade process deploys a temporary Windows service which requires local administrator privileges.
5. In the General tab, set the Startup type.
   The field is set to Automatic by default.
6. Click OK.
7. Restart the ServiceNow <MID Server name> service, and make sure that ServiceNow\<MID Server name>\agent\logs\agent0.log does not have error messages. If the MID Server does not start, see the ServiceNow knowledge article Review the agent log for MID Server errors (article KB0535148).
8. On the instance to which this MID Server is connected, navigate to MID Server > Servers. If Discovery is installed, alternately navigate to Discovery > MID Servers.

   All MID Servers connected to this instance are listed.

9. Make sure that the Status of the MID Server you just installed is Up.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[adilrathore]

I assume by 'logging to the mid server' you mean access the MID Server installation files.

The MID Server installation location can also be found from the MID Server record 'Installation directory' field.

[Raji10]

Hi @adilrathore ,

Right now I am trying to test the connection from the Credentials module.By using the related link 'Test credential' I filled the Target with IP Address and its respective Mid Server. May I know which port I must use to test the connectivity with the Windows.