How to modify/update the fields of existing column in service-now

[vshah]

I am having trouble populating the fields of the existing column in service-now (service-offerings table).

It shows up errors in import set while importing the file which has updated values for one of the fields.

A snapshot of the error is been attached.

Any help will be appreciated.

[Chuck Tomasi]

Can you please copy/paste the entire content of the Message field here? Thank you.

By the way,

This appears to be a duplicate question from earlier. Please avoid this in the future as it make searching confusing for others.

[vshah]

Sorry for that. I will keep that in mind

[Michael Fry1]

It looks like you're using Easy Import. However, If your list contains a sys_id column, you should use Update for the import choice, not Insert.

[vshah]

Hello Michael,

I am trying to update and not insert.

This is what I am doing:

I am trying to update one of the columns(bastion) in the table based on the name(customer name) column. Each field in the name column may or may not have same bastion name. So, I went to the import options for the table, clicked on update, downloaded the excel template. Later, I updated the fields of one of the column (bastion) against the name and then imported that file. But, I got the error messages for each row updated.

Error Message:

Bastion Name, a record with the same reference name already exists in the table

Thanks,

Vaibhav