I've been facing an issue when changes were applied to the pattern extension but during top-down discovery, the legacy version of the extension is using. Description: I've created an extension in the pattern that is used for the decryption connection...
Hello All, We are in process of Retiring 10,000+ records in Net gear (cmdb_ci_ip_switch) and also delete all relationships if the CI name is matching as parent or child. Any inputs with best practices if anyone worked on similar case to the above pr...
Where do i go to fix this? I dont see check box in notification to enable.
Greetings, I need to two new field in the CMDB server form. One needs to be the "last logon user in a CI" and the other one is "last login time in a CI" Is there a way to get this information? I would really appreciate if someone can help me with thi...
SituationWe are trying to build on the Common Services Data Model (CSDM) by creating a Business Application (BA) that depends on three Application Services (BA-Dev, BA-Model, BA-Prod). However, the operational status of the application service canno...
Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part of event management. We have successfully implemented HPOM integration using OOTB Connector Definition. But for Spectrum we do not have OOTB Connector Definition. I s...
From Credential-less host Discovery, it mentioned that "the Shazzam probe scans a host that is alive but not active". How to define alive and active? What is the different between alive and active? https://docs.servicenow.com/bundle/newyork-it-operat...
Hi All, I'm very to new to Discovery/Mid server.Can anyone let me know how to cleanup the logs as logs are taking lots of space on mid server? I'm very new to ITOM and I don't have any idea on this.Could anyone help me on this? Thanks in advance.
While troubleshooting an issue in regards to a requested item workflow skipping an activity/approval when it shouldn't have, I noticed that there are MANY requested items are missing the workflow context. There doesn't seem to be a pattern as far as...
Hello, I'm trying to discover AD services or AD Domain Controller but it is failing How is triggered the pattern? I don't see any Classifier related to that at first glance. I also listed discovery_classifier_probe table and found no horizontal patte...
I need to understand if as part of the OOTB Discovery process when a CI that was previously discovered does not get discovered again the system changes the status to "Absent" Is that something done OOTB or I might need to create my own logic for ge...
We have a Windows FTP server which has an FTP service (ftpsvc) running but doesn't listen on any port until activated by SVCHOST -k ftpsvc.Service Mapping sees the port attached to SVCHOST and creates a generic application with the svchost.exe name.T...
Hi, I have a general question about service mapping licenses. Currently how a service mapping is licensed ? per entry point or per service or per node -Giri
Hello, Has anyone had success discovering IP phones? Specifically Avaya IP Phones. I have searched all over and have found that I need to create a new probe, sensor, and classifier but no info on how they need to be configured.
We have over a 1,000 Ricoh printers and are at the beginning of our configuration journey to make the records more accurately attribute the correct model information. We only have one OID loaded for Ricoh printers so all the printers are being assig...
