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Resolved! ITOM Licensing

Hi All  How can I find the count of ITOM licenses for my application ( Newyork version ) . Is it the list of unique nodes in my application ( em_unique_nodes) ? Please guide me ? I have to give a license report for ITOM in my application 

Gary22 by • Tera Contributor
  • 4265 Views
  • 8 replies
  • 3 helpfuls

Identification and Reconciliation rules versus Coalesce

Hi All, I am trying to understand if CI Identification and Reconciliation when used for update sets will disable\overrule the coalesce field set in the transform map. I found this article stating that I&R can be turned by using script https://docs.se...

Wawrzek by • Tera Contributor
  • 2452 Views
  • 7 replies
  • 3 helpfuls

Resolved! Blocking SMB port for Discovery

Hi Team, Our Network SME is concerned about opening all ports(which he thinks is the case to allow access to horizontal pattern probe). However he is OK to block few ports such as SMB port(to avoid any virus such as wanna-cry to spread rapidly in the...

Harsha M by • Giga Contributor
  • 2550 Views
  • 1 replies
  • 1 helpfuls

Discovery stops In between ; doesn't complete

Hi All, We are running few discovery schedules. However, some of them are still in 'Active' state after 48 hours ! I don't see any changes in the Stared / completed probes number either. It just halts for infinite time. These are individual schedules...

Discovery of Palo Alto firewall on SSH

We are attempting to discovery Palo Alto firewalls on SSH but are getting the "No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'" message.   I created a behavior to discover these devices with SNMP, however, we want t...

scooterp by • Kilo Contributor
  • 3347 Views
  • 3 replies
  • 0 helpfuls

How to check Powershell version

Hi All,   As i have received communication ,From Orlando release minimum powershell version required is greater than 2.0 .Could you please  tell me how could i check the powershell version which we are using for our mid servers .Also how could it imp...

_bhishek by • Tera Guru
  • 3542 Views
  • 9 replies
  • 0 helpfuls

SNMP V3 Listener will not receive traps

We have setup a V3 SNMP Trap Listener configured with Security Level: noAuthNoPriv. We have tested sending test traps from a storage application to this listener IP address  using No Authentication, but we get an ERROR > TEST SNMP Failed: Wrong user ...

dcolleli by • Kilo Contributor
  • 2411 Views
  • 7 replies
  • 5 helpfuls

GlideRecords in Discovery Patterns

Hey team, Is it possible to use GlideRecords when evaluating JavaScript in Discovery Pattern steps?If yes, does it have an impact besides perhaps a longer execution time? I'd like to check the Server table (cmdb_ci_server) and return a hostname for a...

Fares K by • Kilo Expert
  • 1911 Views
  • 2 replies
  • 3 helpfuls

Service Mapping License

Hi All, How the service mapping license count on which table. If it is node count from which table they will calculate the license. Ex: Discovery license counts on hardware table discovery source servicenow. Thanks, Pavan

pavanyuvi by • Kilo Contributor
  • 2576 Views
  • 2 replies
  • 1 helpfuls

How to fix duplicate records in CMDB

Hi Team, Scenario -: I have added manually (bulk upload through transform map script) some of the servers to the respective CMDB server class (mostly Linux and Windows). After some days once the ACL and firewall got fixed on my discovery network, my ...

Amit39 by • Kilo Expert
  • 6710 Views
  • 5 replies
  • 3 helpfuls

Resolved! WMI Access Denied for Discovery

When running Discovery we are receiving Permission denied errors from all Windows server for the WMI Runner. When logged in to the Mid Server itself we are able to perform WMIC commands, using the same account used for Discovery, and are able to pull...

Rich Platt1 by • Kilo Contributor
  • 3709 Views
  • 4 replies
  • 2 helpfuls

How to dynamically change the severity of an alert

We would like to be able to dynamically change the severity of an alert.  Scenario is we have an event that starts off resulting in a Warning level alert.  Typically for this application that is not an immediately actionable alert.  If however the ap...

aengelsher by • Kilo Contributor
  • 1731 Views
  • 1 replies
  • 0 helpfuls