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How to populate alert impacted services??

Dav123123213
Tera Contributor

‎11-29-2022 06:16 PM

Hi All,

 

Need some guiding here.

 

I have an alert which has its configuration item populated with a CI item. Open in dependency view, i can see that CI and its parent(calculated applicate service CI). But when looking at Impacted Services, nothing is populated.

Dav123123213_0-1669774178078.png

 

I would expected at least some info should be populated in impacted services. Are there any missing configurations i need to add in order to fix the issue?

 

Really appreciate for any comments/advices.

 

Thanks in advanced.

 

 

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Dav123123213
Tera Contributor

‎12-12-2022 04:29 PM

Still blocked by this issue, any help will be greatly appreciated.

 

The issue was found in Tokyo release.

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