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MSSQL Discovery - Loading SMO Library

Hi All,I've seen quite a few online and we always receive questions from our clients on MSSQL discovery and the loading of the SMO library. Wanted to provide some insight into this and hopefully this will help you out in the future.Disclaimer: I'm no...

saadit by Kilo Expert
  • 3215 Views
  • 4 replies
  • 5 helpfuls

Windows Installed updates - Discovery

Hello Anyone,I am trying to discover the list of installed software along with systems installed updates packages. I have been successful in getting the list of installed software (basically everything that i see under add/remove programs) but i am u...

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sayub by Tera Contributor
  • 3540 Views
  • 12 replies
  • 2 helpfuls

Resolved! ServiceMapping connection issue

Hi community! When we launch Service Mapping, we are getting the following error: <<Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection>> And the resulting map is the following: (see ...

Service Mapping without Discovery License

DO you really need to get Discovery license in order for Service Mapping to work? What if I ingest all the environments through Rest API from an external tool and run Service Mapping on top of it. 

dkhanna01 by Mega Contributor
  • 2085 Views
  • 7 replies
  • 1 helpfuls

Resolved! Set Incident Priority from Alert/Event description

I am receiving alert/event priority/severity from alerting tool under description and name. What is the best way to set the incident priority based on that? Do you suggest to create a custom BR for setting the priority of the incident or is there any...

Khanna Ji by Tera Guru
  • 2987 Views
  • 7 replies
  • 5 helpfuls

Resolved! Trying to cancel Workflow Timer activity

I'm working on a workflow and the first part is a manager's approval. However, if there is no manager specified for the user's Profit Center (Cost Center), we notify the user and wait 5 days for the data to be fixed in ServiceNow. There is a Business...

Jim Coyne by Kilo Patron
  • 4856 Views
  • 12 replies
  • 4 helpfuls

Resolved! Where do we install mid server??

Hi,i   have one doubt where i have to install midserver either in my machine or clients machine to run discovery on client network??

krish123 by Kilo Contributor
  • 2361 Views
  • 16 replies
  • 3 helpfuls

discovery_admin role

Hi All,I am trying to discover my test server using servicenow discovery.For that I need to assign discovery_admin role to the user running MID server. I am using serviecnow demo instance.But I am not able to assign the discovery_admin role to the us...