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Resolved! CMDB Operating System choice list diminishes through extended tables

Hello, I am failrly new to servicenow CMDB and have a question regarding the choices available when manually entering CI's. Whilst automated discovery is working quite well I've had to manually enter machines in a DMZ until I can get discsovery worki...

Todd8 by Kilo Contributor
  • 6584 Views
  • 9 replies
  • 1 helpfuls

How Host name for Linux is identified in Discovery

Hi, I like to know how discovery identifies the hostname for Linux servers. when I checked the probe I don't find anything like nslookup please share the probe name and the exact command used to identify the hostname.   Regards, Imran Basha M.  

imranbasham by Tera Contributor
  • 2668 Views
  • 6 replies
  • 2 helpfuls

Error in pattern debug

Hi, In the 2 patterns Network Switch and Network Router, I always receive an error in the shared library "SNMP - Switch - Vlan" in step "Handle FDB for Juniper". See the error below: Oct 30, 2019 1:33:56 PM:: Starting step: 'Handle FDB for Juniper'Oc...

Alert suppression when Ci is in Maintenance window

can any one let me know how to suppress the alert when Ci is in Impact Maintenance Ci's table. As per the OOB when ci is in maintenance the related alerts are not listed in alert console and the alerts are automatically got suppressed. But here No al...

sagani by Kilo Contributor
  • 1736 Views
  • 2 replies
  • 1 helpfuls

Discovery: No WMI Connection

I know this is a popular topic, but hopefully I've got a new wrench to throw in the mix.We just acquired a new company and starting to inventory their devices on the network. I've setup a new MID server on their network and using a domain admin accou...

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Resolved! 3rd Party REST API using import table and transform map

Hi All, Kind a new at REST APIs.  Customer has given me an REST API to get records from their system.  Is there a way like using a soap web service where it creates import set, transform map vs getting everything out of JSON?  It would be great to us...