Does CI get discovered even it was marked as 'Retired'?

Paul125
Kilo Guru

Hello, Does discovery still update the retired CIs? Thanks!

1 ACCEPTED SOLUTION

robertgeen
Tera Guru

Out of the box yes it will discover and update it. It's one of those weird things where is it really retired if you can discover it? The other thing is that Service Mapping is different and will actually not discover it if it's marked as operational status = retired. Either way in general you may want to setup a process for these to flag them somehow so you can follow-up on them (or even used most recent discovery date to form a process). Thanks.

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10 REPLIES 10

Dave Mau
ServiceNow Employee
ServiceNow Employee

Yes, in my experience if the Name and Serial match, we will update it. I'll wait for others to chime in on how they handle this.

Hello ,

Does discovery updates the status of retired CIs to installed again from retired status ??

Thanks

emir
ServiceNow Employee
ServiceNow Employee

yes, please read this full thread to see when and why

robertgeen
Tera Guru

Out of the box yes it will discover and update it. It's one of those weird things where is it really retired if you can discover it? The other thing is that Service Mapping is different and will actually not discover it if it's marked as operational status = retired. Either way in general you may want to setup a process for these to flag them somehow so you can follow-up on them (or even used most recent discovery date to form a process). Thanks.