How to remove duplicates in CMDB ServiceNow?

[Mark Manders]

What's your question? What's the issue? What have you already tried? What is your use case?

[clarkembers]

How do I remediate duplicate tasks in ServiceNow?

[MrSmitty]

Please spend some time on the docs site and on Now Learning.  These questions you are asking are all covered in the documentation for CMDB and ITOM and there are free On Demand courses on Now Learning that will help you. 

[Selva Arun]

Hi,

We had around 5k duplicate records on our production instance. We modified the Identification and Reconciliation Engine (IRE), which drastically reduced the creation of duplicates. We are still in the process of remediating the duplicates using de-duplication.

Here are some additional steps you can take:

• Use the Duplicate CI Remediator wizard: This tool can assist in remediating individual de-duplication tasks.
• Create de-duplication templates: You can access the De-duplication dashboard in the CMDB Workspace to create templates that remediate de-duplication tasks in bulk.
• Implement Identification and Reconciliation Engine (IRE): Configuring the IRE with relevant rules can help prevent the duplication of Configuration Items (CIs) or task assignments for the de-duplication of CIs by designated groups on priority.

Remediate a de-duplication task (legacy) (servicenow.com)

How to Bulk remediate de-duplication task ? - Support and Troubleshooting (servicenow.com)

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.