Discovering WYSE Terminals in CMDB

[Raj56]

We would like to setup discovery to scan for WYSE terminals. Can someone recommend if there is any documentation around WYSE terminals on how to scan them & which class they will be stored etc ?

Thanks,

Raj

[DaveHertel · Accepted solution]

Hi --  For Discovery to interrogate a device it needs a login shell and generally needs login permissions.   If your devices allow login via IP, to run commands via some kind of shell (like Linux logins in via various shells and Windows commands run via WMI, network devices via SNMP queries, etc) then you might be able to do what you are asking..  but investigate this as your 1st step.  There needs to be some way for discovery to login via an IP and port, then run X commands to retrieve data.  

You'll need to build a pattern to run the commands and store the data as CI's. 

I'm guessing that if this capability already existed, SN would have built it by now..  but perhaps your unique needs might be accomplished by building a custom disco solution.

Hope this helps a bit?

[CMDB Whisperer]

I'm not saying it cannot be done, but in my experience we were not able to successfully able to discover WYSE client information using probes and patterns, and ultimately had to seek to import this information from other data sources of record.  Good luck!

[Joe McNeal]

Hello Raj -

Were you able to figure this issue out? We are running into the same issue and also need to discover WYSE devices. If you all had to build a custom probe/pattern, it'd be great to hear how you all approached it.

Thanks,

Joe

[Raj56]

Nope. ServiceNow also confirmed that there is no OOB pattern available to classify the WYSE terminals. 

Thanks,

Raj