How to send a notification to all the member of assignment group when assigned to field is empty and attachment is added in incident

[Sakshi Singh2]

How to send a notification to all the member of assignment group when assigned to field is empty and attachment is added in incident.

[chrisperry]

The best way to do this would be with an event-triggered email notification. This will require:

1. New Event Registration
2. New Business Rule to queue new event
3. New Email Notification to be triggered when new event is queued

The new Event should be on the Incident table so you can access the Assignment group as an event parameter:

The new Business Rule should be on the Attachment table, Before Insert where Table name is Incident, and have script as below to verify empty assigned to:

The new Email Notification should also be on the Incident table, and should be triggered from your new Event and should have Event parm 1 contains recipient set to True:

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry