Resolved! Probe to pattern migration process
Hi team, We have received a task of migrating probe to pattern. Looking for some guidance and videos. Any help is appreciated.
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Forum Posts
network device discovery - error for unsupported shell
we are getting the message for a network device discovery (for an IP switch) as Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash] how do we enforce the...
absent status - how and when is it set by Discovery
Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...
Getting message "Version compatibility could not be determined. Verify that the MID Server is configured as expected." on MID server installtion
I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...
How are De-Duplication Tasks Created?
Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...
Inclusion connection created
While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...
Is there an out of box table in servicenow CMDB for maintaining AWS Workspace?
Is there an out of box table in servicenow CMDB for maintaining AWS Workspaces? Also, I would like to understand on the purpose of the table AWS Resource Name Endpoint (cmdb_ci_endpoint_arn), what does this maintain from AWS ?
Resolved! SNMP discovery issue
I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...
Resolved! When Server is Discovered, Operational status changes to Operational from Non-Operational is the OOB or custom rule?
I created CI and mentioned operational status to NON- Operational. When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help
Resolved! Relation and/or reference table cmdb_serial_number is not a known CI Type
Linux discoveries fail on the Ref/Rel Linux Serial step (4.1.23 in my discovery steps). Image of step configuration is attached below.Here are the log entries: Mid Server agent.log entry: 12/06/18 12:41:02 (011) Worker-Interactive:HorizontalDiscovery...
Where and How does the Rest API request stores in queue before it gets processed? how it can be customized to process only each rest API one at a time?
During race condition, when same Rest API is concurrently called, we are facing issue which ends by with same response. If more then one request of same API with same parameters comes to ServiceNow at same time we want to process one after other. So ...
Pattern extension - Adding fields to table already populated
Hello everyone, We have created a pattern extension for routers to make some customization. Basically we are trying to get the description from the device's interfaces and populate the field "short_description" in table "dscy_router_interface". Since...
Resolved! ServiceNow Discovery, SCCM, & Data Precedence
I've implemented the SCCM integration in our development environment (com.snc.integration.sccm2016). My intention is for SCCM to serve as the authoritative source for the devices it covers, supplemented by ServiceNow Discovery where there is not a co...
Populate "Datasource History" table with SCCM Integration
Hello to all, I need to populate the cmdb_datasource_last_update table when a Computer is created by SCCM integration, since not populating this table (cmdb_datasource_last_update), the rules of Datasource Precedence and Reconciliation Definitions do...
CMDB: Can I change identification rules?
Hi, We are currently planning on using de-duplication module but we have an issue with correlation id being at the top of the identification rules on hardware table. Is it okay to remove/deactivate correlation id as top rule on hardware? I have never...
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