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SSL certificate update

Please be advised that ServiceNow will be updating the SSL certificate securing your ServiceNow instances in the coming weeks.  Where can i find the SSL certificates for my instance , which consumers will be using to connect to my APIs / instances . ...

Gary22 by Tera Contributor
  • 2899 Views
  • 1 replies
  • 0 helpfuls

Resolved! Alert not created if Resolution State is Closed

Hi, I am facing an issue where if the event's resolution code is "Closing", the Alert is not getting created but there are few events which have the resolution code as "Closing" but still the Alert is created. Could someone please help on this. thank...

Savita1 by Giga Contributor
  • 1231 Views
  • 4 replies
  • 0 helpfuls

Resolved! Custom Discovery Schedule with a Condition Script

The "Run" choices we have when setting up a Discovery Schedule are: DailyWeeklyMonthlyPeriodicallyOnceOn Demand   We would have to create multiple schedules in order to run a Discovery every weekday or just weekends.   Or do we?  It may not be obviou...

Jim Coyne by Kilo Patron
  • 5398 Views
  • 26 replies
  • 12 helpfuls

Datasource histories table is not pouplated

Hello everyone, I'm using SCCM plugin and Discovery to populate the CMBD, but I'm having a problem with Reconciliation Definitions rules between Discovery and SCCM Datasource. If, I know that the Reconciliation def. works good if cmdb_datasource_last...

Source of Incident Impact Field in Event Management

How is Incident Impact set when generating an Incident via Event Management's Alert Management Rules ("Create Incident" Flow)? When the OOB Flow is used to create an Incident, the Incident's Urgency is set by a Flow Action called "Calculate Values (B...

How to execute SQL Command using Pattern for discovery.

Hello All, I need to run some SQL command in pattern. So I wanted to know if I can do that directly writing command(for e.g. select * from _v_database) in "Set Command Details" after selecting the "Parse Command Output". Or I need to set applicative ...

nimmi25025 by Kilo Expert
  • 1201 Views
  • 2 replies
  • 1 helpfuls

Resolved! ITOM Licensing

Hi All  How can I find the count of ITOM licenses for my application ( Newyork version ) . Is it the list of unique nodes in my application ( em_unique_nodes) ? Please guide me ? I have to give a license report for ITOM in my application 

Gary22 by Tera Contributor
  • 2994 Views
  • 8 replies
  • 3 helpfuls

Identification and Reconciliation rules versus Coalesce

Hi All, I am trying to understand if CI Identification and Reconciliation when used for update sets will disable\overrule the coalesce field set in the transform map. I found this article stating that I&R can be turned by using script https://docs.se...

Wawrzek by Tera Contributor
  • 1836 Views
  • 7 replies
  • 3 helpfuls

CIS Discovery exam preparation

Hi, I am preparing for CIS Discovery service now certification.   Can any one suggest what study material is essential to clear the exam. Also what is the difficulty level for this exam?   Thanks, Pranita

Pranita2 by Kilo Guru
  • 2524 Views
  • 3 replies
  • 2 helpfuls

Resolved! Blocking SMB port for Discovery

Hi Team, Our Network SME is concerned about opening all ports(which he thinks is the case to allow access to horizontal pattern probe). However he is OK to block few ports such as SMB port(to avoid any virus such as wanna-cry to spread rapidly in the...

Harsha M by Giga Contributor
  • 2148 Views
  • 1 replies
  • 1 helpfuls