I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...
I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014. How often do people age out affinity records? Is there a ServiceNow Best Practice guide on this?
I have a situation which is described in a few posts which reference a know problem documented in PRB662349. How do I view this PRB and its status? Is it fixed, when was it fixed, etc. Thanks. Jay
I created a business rule (on display) for incidents, to calculate the age. Below is the BR that I used. I created 2 fields - Age and Current Date(though I didn't use this for calculation). Current Date is obtained by a BR (on display) with the scrip...
I want to understand how are metrics for each category in OOB CMDB health dashboard configured. Where can i find this information Am new to PA and tried to look at dashboard definition Example:Duplicate CIs is defined for Metric called Duplicate in ...
From a element descriptor I can get the dictionary elements of the field. I am using following code for the same.var gr = new GlideRecord('cmdb_ci_ip_address');gs.setLimit(1);gr.query();if (gr.next()){ var choices = gr.getElement('ip_version').getCho...
Hi ,Did anyone know the script which used to create alerts from events in event management ?Thanksstark, Could you assist me on the above question ?
As a non-administrative user, is there a way to determine a list of Server CIs that don't have a particular relationship type? We want to determine which servers are NOT related to another class of CI.
Hi, I have a question on ACLs What is the basic difference between the below two ACLs <sys_table>.(none) <sys_table>.* (asterisk) Consider the operation is "write" Please help if you can Thanks Sailesh
hi guys i need help with the below question. can anyone suggest me the process to collect the data required. what data is being populated by discovery and what fields this data goes into. Idea is to be able to provide this document to users to explai...
Hi All, When we are trying to run Quick Discovery . i am facing the below issue on classify phase. I think credentials part we do not have any issue because few Linux devices are discovered through discovery. Input: <results probe_time="27067" res...
Here is my scenario. We have multiple devices with both port 22 and 161 open. I have my Port Probes classification priority set to scan for snmp first and ssh second to prevent devices for which we have no credentials from start loggin authenticati...
Hi All, I think I've read just about all I can find regarding these errors & am a bit stuck/confused. I have a handful of Cisco devices across our datacenters that seem to be exhibiting similar "failures" during discovery. Based on what are netw...