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Resolved! CA Spectrum Connector Definition

Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part of event management. We have successfully implemented HPOM integration using OOTB Connector Definition. But for Spectrum we do not have OOTB Connector Definition. I s...

Different between alive and active host

From Credential-less host Discovery, it mentioned that "the Shazzam probe scans a host that is alive but not active". How to define alive and active? What is the different between alive and active? https://docs.servicenow.com/bundle/newyork-it-operat...

Man8 by Kilo Contributor
  • 2362 Views
  • 8 replies
  • 6 helpfuls

How to clear logs in Mid server

Hi All, I'm very to new to Discovery/Mid server.Can anyone let me know how to cleanup the logs as logs are taking lots of space on mid server?  I'm very new to ITOM and I don't have any idea on this.Could anyone help me on this? Thanks in advance.

Pintu2 by Tera Expert
  • 1343 Views
  • 3 replies
  • 1 helpfuls

Missing Workflow Contexts

While troubleshooting an issue in regards to a requested item workflow skipping an activity/approval when it shouldn't have, I noticed that there are MANY requested items are missing the workflow context.  There doesn't seem to be a pattern as far as...

Resolved! Discovery setting CIs as Absent. What's the process behind?

I need to understand if as part of the OOTB Discovery process when a CI that was previously discovered does not get discovered again the system changes the status to "Absent"   Is that something done OOTB or I might need to create my own logic for ge...

mdavis933 by Mega Expert
  • 3785 Views
  • 3 replies
  • 2 helpfuls

Service Mapping License

Hi, I have a general question about service mapping licenses. Currently how a service mapping is licensed ? per entry point  or  per service or per node -Giri

Discovering IP Phones (Avaya)

Hello, Has anyone had success discovering IP phones? Specifically Avaya IP Phones. I have searched all over and have found that I need to create a new probe, sensor, and classifier but no info on how they need to be configured.

ZGauss by Tera Expert
  • 2032 Views
  • 3 replies
  • 2 helpfuls

Resolved! Which Class? Cisco UCS Blade vs. ESX Server Class

We have a team that runs ESX on UCS blades. What is the recommended class for these? Cisco UCS Blade or ESX Server? Are there discovery implications to factor in when choosing to class?

munwong by Mega Expert
  • 1953 Views
  • 4 replies
  • 2 helpfuls