Hi, I need some suggestions here with Discovery. I have a CI (its an appliance running on Linux Kernel) getting discovered as a Router. I want it to be discovered as an Appliance (there is no Class for Appliances , however, I can create one under Ser...
Hi,would anyone know what the parameters are that can be used with reflistOpen()?cheers
I created a CI Identifier rule and it is working as expected. However in the identifier entry I am unable to add few fields due to the below error. 'Reference or invalid attributes have been skipped for identifier entry on cmdb_ci_server !' The con...
Hi All, I am working on Service Mapping as of now and have little knowledge while working.I just want to increase my knowledge on how to troubleshoot and find information on my own.I have been given a HOST name only by team say "Dq-puma.erga.xyz.corp...
Hello all,We are integrating SCOM 2016 with event management and have the following error:Connection test failed: Error running SCOM client:Unhandled Exception: System.BadImageFormatException: Could not load file or assembly 'Microsoft.EnterpriseMana...
Version : London Hi Experts, I am trying to discover the linux system in the environment. I am not getting the serial number for the machine. When i tried with the putty , access as username & password. I am able to run the command "dmidecode -t sys...
In the CI Class Manager, I have established the CI Identification Rule for independent classes and created an Inclusion Rule (Advanced) that restricts the scope to our list of "managed" classes. The evaluation of duplicates works as expected. The "n...
Hi There I recently started discovering our AWS cloud. We applied IAM policy which is attached here. After the discovery, i can see only the Databases in the discovered data center (only 1 data center shows these DB resources) and it does not discove...
Hi, has anyone seen the above error before when Discovery is ran for windows desktop?
I upgraded developer instance last night to Jakarta and am running a test Oracle DB discovery (UNIX) and receiving the following error:Discovery using patterns could not be executed due to missing pattern Oracle DB On Unix Pattern. Synchronize the pa...
i'm new to servicenow and our environment include couple of IBM mainframes, we are trying to discover them using the snmp protocol and default probes and never successful, every time i run the discovery it gives me "active and couldn't classify ", ca...
I am in the process of integrating Event management with SCOM and currently in Istanbul version. We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...
I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...
Testing VMware credential activity on 443 port is resulting in caught exception error for vCenter v4.0 hosts. Are there any additional configuration required to be done within AD, certificates or vCenter to establish connection? Error as below : Exce...
So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...
