How to send event from Kibana to Snow using ServiceNow ITOM Connector

[ninhnguyen]

Hi Snow team!

I am working on integrating the our Kibana to send metrics Snow using ServiceNow ITOM Connector.

However when i tried to test sending events from Kibana, it requires the Severity params, I couldn't find anyplace to set this up.

Could you gimme some advise?

Much appreciate!!!

[Maik Skoddow]

Hi @ninhnguyen 

whatever Kibana sends to ServiceNow is stored there in the em_event table. And that table also has a field "Severity". See https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/event-management/... 

Maik

[Rahul Priyadars]

ITOM Connector will Send data to Events Table (EM_EVENT). Here is the SS for an event .

Severity of Event comes from Monitoring System.

Severity value is also passed to ALERT Created Corresponding to Given Event.

Alert Management Rule will Convert the Alert to Incident.

OOTB many of the Event parameters are concatenated into Incident Description Field

Regards

RP

[ninhnguyen]

Thanks @Rahul Priyadars  @Maik Skoddow for your replies

i am just a newbie on ServiceNow so forgive me for my dump question.
From your info, my understanding: i have to setup Event Management on my ServiceNow instance.
Do i need to setup MID server? or just install the Event Management plugin is enough? so that i can push a test event to ServiceNow.
I tried to go through some related articles but they made me confused

Thanks!

[Maik Skoddow]

Hi @ninhnguyen 

If your Kibana is able to send data (make an Inbound Request call to the ServiceNow instance - it can be a Table API, Import Set API's or Scripted REST API call), you do not need a MID server and you can create an Incident from an event based on OOB Event Management.

Maik