How to setup Reconciliation rule in the servicenow instance

learn nv
Tera Contributor

‎05-21-2025 04:49 AM

Hi All,

We are using the OOB Identification rules in Servicenow instance, and have below queries.

 

1. How to select the attributes while defining the Reconciliation rule? it should be all? if not, how to check which are the attributes we need to keep for each discovery source (Servicenow Discovery,SCCM and JAMF )?

 

2.I observed, when SCCM ran, few of the company records are created in Servicenow. How to stop the company record creation in servicenow?

 

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Harish Bainsla
Tera Sage
Tera Sage

‎05-24-2025 08:53 AM

Hi @learn nv  check below link explain it in details

https://youtu.be/bM-LYbTJ_8c

https://youtu.be/_c1tMsLQ464?si=lhT0gj_2wzdAqDCQ

if my answer helps mark helpful and accept solution 

CMDB Identification and Reconciliation rules | CMDB IRE ServiceNow | Part 1
CMDB Identification and Reconciliation rules | CMDB IRE ServiceNow | Part 1
youtu.be/bM-LYbTJ_8c
CMDB Identification and Reconciliation rules | CMDB IRE ServiceNow Informative video on very important concept that is IRE. IRE makes sure the CMDB data is clean and have no bad data. #servicenow #servicenowdeveloper #servicenowimplementation #servicenowadmin #servicenowcommunity ...
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