How to start a mid server if it is in down state ?

veeru
Kilo Explorer

‎01-19-2018 02:03 AM

My mid server is in down state in my personal instance and is validated.
Can anybody suggest some solution to it

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4 REPLIES 4

VivekSattanatha
Mega Sage
Mega Sage

‎01-19-2018 03:12 AM

Hi Virendra,



Check your MID Server service in Windows Services list and check its running. If it's running then try to restart your MID Server service.



Regards,


Vivek


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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎01-19-2018 03:17 AM

Hi Virendra,



The user used in MID server is active and not locked out in you INstance right?



Please check that.



Thank you,


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tim_broberg
ServiceNow Employee
ServiceNow Employee

‎01-19-2018 10:47 AM

  1. Run start.bat or start.sh on the mid server host.
  2. If that doesn't resolve the issue, examine the agent logs in the agent/logs directory. There should be a clear error message indicating what the problem is. Common ones include:
    1. Inability to connect to the instance.
    2. Bad password on the mid server account.
    3. Missing mid server account on the instance.
    4. Missing permissions on the mid server account on the instance.
  3. If all else fails, save your config.xml files and anything you changes in the conf directory, download a fresh copy of the mid server, reinstall, put your config back, start it up again, and revalidate.