I am trying to bcc all outbound emails and notifications from our instance to a certain email address

[willz]

I am pretty new to ServiceNow so bear with me.

I have an instance running Calgary. What I am trying to do, is to bcc all outbound emails and notifications from our instance to a certain email address, so I am testing it on our DEV instance.

Correct me if I'm wrong, but I have tried adding the below script in the Message Body of one of the email templates.

<mail_script>

    email.addAddress("bcc", "address@bcc.com","address to bcc");

</mail_script>

Would that be the correct thing to do? When I run a test though, the email I received in my 'catch-all' email inbox shows only the "To:" recipients, and no CC. The email logs also don't show the CC and BCC emails going out.

This is also the case when I send an email manually through the incident record.

address@bcc.com is already a user in the database.

Have I done the right thing? How do I know if CC and BCC are actually being sent?

[derekjohnson1]

did you put that user@bcc.com in there just for testing purposes? it isn't necessary is it otherwise?

just:

<mail_script>

    email.addAddress("bcc", "address to bcc");

</mail_script>

?

[derekjohnson1]

i want everything to be bcc for notifications, why isn't there an easy way to do that?