How to correlate the alerts using service mapping.
How should I correlate the alerts using service mapping.
Forum Posts
Alert Correlation Rules
In ServiceNow, for alerts coming from different sources, let me know script to define primary and secondary alerts in alert correlation rule.
ITOM licensing by CI types
I tried pulling the CI records that would be contributing/responsible for the ITOM license count. But the CI report extract is not matching the license count. I queried on cmdb_ci_server and cmdb_ci_vm_instance table based on the below condition. dup...
monitoring the ServiceNow instance
Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk.. We would lke to monitor: 1) Health of the MID servers2) Health of the SNOW Paltform3) Perf...
How to solve Rule entry under sn_cmp_cfg_installable_param identifier using non-existent field error
Hi All, Please let me know, how to solve the below error. Rule entry under sn_cmp_cfg_installable_param identifier using non-existent field is ignored during identification!Thanks in Advance,Supriya.
Resolved! Linux Discovery fails identification, error in Linux server pattern.
Dear Community, After scanning 3 UNIX devices, 2 of them are successfully discovered and one fails the identification phase. Discovery log spits error with exploring the Linux server pattern.Providing the error message, I couldn't find any similar e...
Report on Computers and Software installed
Hey All!I am trying to narrow down an issue that is occuring during discovery where a CI is discovered and created but the software installed area is not either being populated or downloaded. However, my initial question is related to reporting.I wan...
How to de-duplicate 2 ESX servers with same name?
We originally discovered an ESX server in 2017Recently, a new server was discovered with same name (different OS Version / Build / Managed object reference ID)- same vCenter Instance UUID and same vCenter ReferenceI see the "install_status" on the o...
Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed
Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed
Error in Horizontal Discovery Sensor
Hey Guys, Has anyone encountered the following error during discovery "Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed" I checked the Horizontal Discovery senso...
Bi-directionnel OBM intergration
Hi, Has anyone created or found a connector which is Bidirectionnel for OBM to ITOM? The connector which is avaialble from ServiceNow is one side only. Thanks
How to logon to EMC Isilon Storage Systems using SNMPv3 credentials?
We want to be able to discover our EMC Isilon Storage Systems.Our Isilon controllers have provided us with a SNMPv3 username and password and they have enabled SNMPv3 on the Isilon machines. We entered the SNMPv3 username and password in ServiceNow a...
SCCM Service Graph Connector: Using windows Credentials (as opposed to SQL) + CyberArk
Version: Tokyo Hi, New to Service Graph Connectors and we're trying to get the SCCM one to work. Current StateSCCM SQL credentials provisioned and stored in a JDBC credential record on the instanceConnection record definedSuccessfully importing and t...
Best Practice When Modifying Out-Of-The-Box Items
Hello, ITOM, What is the best practice when modifying out-of-the-box items? 1) Do the following as recommended by Anshu Anand in the post Question About Pattern Customizations And Discovery & Service Mapping Patterns Plugin Upgrade?Copy the out-of-th...
MID Server - Port Details - Connection between Instance and MID and other systems
Hello All, I need to know what ports will be working between1. Servicenow Instance and MID server2. MID server and ServiceNow Instance3. MID Server and LDAP 4. LDAP and MID server Thanks,Vinitha
