ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Windows / Linux Server Build Date

Hi All, I am attempting to discover the build date of Windows and Linux servers.  Is that at attribute that is captured out of box?  If not, has anyone created an extension to retrieve the information from the BIOS or perhaps interpret the informatio...

rerose by Tera Contributor
  • 1042 Views
  • 1 replies
  • 0 helpfuls

Resolved! Install multiple mid servers on Linux server

Question: Can we install multiple mid server on single linux server I have installed a mid server on linux in /opt/servicenow/mid folder When we extract .rpm file, system auto creates a folder in opt/servicenow folder. Do I need to log in with anothe...

Error when trying to upgrade ACC-V on Windows OS

Hi,I got an error when trying to upgrade ACC-V on Windows OS.ServiceNow explains that you need admin rights to upgrade. However, even if I set that up, the error could not be avoided.Does anyone know the cause and how to deal with this?Regards,Yuna

SQL monitoring through acc agent

Hi All, Acc agent is installed on the SQL server and SQL instances are created in CMDB. I would like to monitor the SQL related parameters, could you please confirm how i can achieve. I tried with default SQL check but its not giving desired result.I...

Community Alums by Community Alums  
  • 623 Views
  • 1 replies
  • 1 helpfuls

Not able to see metric chart or metric explorer

 Hi,In Agent Workspace, I open an alert, click Metric tab, page with charts cannot be loaded, saying Error 500. In Event Mangement -> Metric -> Insight Explorer, I added a CI entity which is a host with ACC installed, and drag metric to chart, but no...

itom_poc_ERROR.png itom_poc_ERROR2.png
Yao by Mega Contributor
  • 672 Views
  • 1 replies
  • 0 helpfuls

Cisco vManage integration with ServiceNow

Hello,I am currently seeking a solution for integrating ServiceNow with Cisco vManage. While I have explored the options available, I have not been able to locate a readily available out-of-the-box solution. I kindly request your valuable insights an...

Discovery : TCP connection dropped error

Hi All,I have tried the discovery for few of the servers but it's showing the error - Cannot connect, status is TCP_CONNECTION_DROPPED. Connection unexpectedly closed by SSH server in PROD instance.When I try to discovery the same server in DEV insta...

Resolved! Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."

Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."

Service Mapping creates duplicate Candidate Entry Points

Hi All, We initially created Service Maps from the potential candidates generated by Load Balancer Services. After some point of time we still see there are list of candidates for the same entry point which is already mapped. Any suggestions on how w...

Create Application Service within "Business Service" - Service Builder

Hi All, My requirement depends on customizing Service Builder Just like creating multiple service offerings from "Create Business Service", I would like to create multiple Application Service (Please find the below image for better understanding) Ste...

service builder.png
Arul5 by Tera Contributor
  • 825 Views
  • 1 replies
  • 0 helpfuls

MID Server replacement process

Hi All,We have to shut down the current mid servers running on windows servers and need to install new MID server.For this we need to adjust the existing interfaces and configurations where this MID server is used in our servicenow instance. 1. Could...

Indira8 by Kilo Sage
  • 1169 Views
  • 4 replies
  • 2 helpfuls

Discovering Exadata appliance

Hey i have an requirement of discovering Oracle Exadata devices. The link below says the devices can be monitored via SNMP.  is there something like Cisco ACI in offline ? https://www.oracle.com/technetwork/articles/servers-storage-admin/monitor-exad...

Sonu by Tera Guru
  • 2108 Views
  • 2 replies
  • 0 helpfuls