Identification Relation Errors for Network Switch

Uday Gonuguntla · ‎10-12-2020

Hello Experts,

Can someone please help me to understand this error? I got this under payload processing.

Identification CI Errors:
Insertion failed with error,Insertion failed with error
Identification Relation Errors:
Found multiple relations [parent:'21fa3cfadb3a9010d187c170ba96190c'/child:'ffeab8fadb3a9010d187c170ba96194d'/type:'25242fb2377a9200738d021a54990e88'] between payload items: '[{"className":"cmdb_ci_network_adapter","values":{"discovery_source":"ServiceNow","install_status":"1","netmask":"255.255.255.0","mac_address":"00:08:e3:ff:fc:28","name":"Vlan4","alias":"128","ip_address":"10.130.3.254","sys_class_name":"cmdb_ci_network_adapter"},"sys_object_source_info":{"source_name":"ServiceNow"},"settings":{},"sys_ire_info":{"ire_received_time":"2020-10-12 09:08:11"}}]' and '[{"className":"cmdb_ci_ip_address","values":{"discovery_source":"ServiceNow","ip_version":"4","install_status":"1","netmask":"255.255.255.0","ip_address":"10.130.3.254","sys_class_name":"cmdb_ci_ip_address"},"sys_object_source_info":{"source_name":"ServiceNow"},"settings":{},"sys_ire_info":{"ire_received_time":"

SiD2 · ‎10-12-2020

Hi @Uday Gonuguntla,

I recently came across same issue with some other customer and this happens when you have multiple relations with payload and existing CI records.

Generally the errors will be shown if any issues with the CI relations within the payload but if you check here, you see the sys id's as well in the error.

This will be because of the duplicate CIs but not sure of how you got them. You can check in your instance in the relevant CI tables with those sys ids and you can see the payload content and the existing CI content will be same.

All I would suggest is to remove the existing records related to this pattern discovery and do a fresh discovery. This should work.

Please mark the appropriate responses as Correct/Helpful so that this thread gets closed and helps others with the same question in the future.

Please mark Helpful / Accept Solution so that it helps others with similar questions.

View solution in original post

Uday Gonuguntla · ‎10-23-2020

Found duplicate records in ci relations table. done deleting duplicates and then discovery is going fine without errors.

neetika · ‎05-06-2021

Hi,

I see these errors with multiple CI records.

Do we need to fix every record one by one.?

Regards,

Neetika

SiD2 · ‎05-07-2021

Hi @neetika,

Yes, you need to do, so you can perform accordingly as said in above comment of mine.

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Michael To1 · ‎11-18-2022

Hi SiD2,

I have also found this issue occurring in my relationships table following Discovery scans. I have tried removing the duplicated relationship records but when rescanning, we then arrive back at square one. Do you know what the root cause of this issue is?

Ethan Davies · ‎11-21-2023

I am having a similar issue here, even when I remove the relationships they just come back with re-discovery. Did you ever solve this error?