If we dont have Event Management Integration, What will be the Impact on Service Mapping

[Nidhi Priya]

We had to descope the Nagios and Event Management Integration as Nagios is getting decommissioned. There will not be any Event Management Integration with Servicenow as of now. 

We will be starting with Service Mapping. We need to know the impact of no event management integration on Service Mapping? 

As CI will not be mapped with any Event now. Please share you thoughts.

[David104]

Hi Nidhi,

Service Mapping is generally something that should be done prior to Event integration anyway. Once you have discovered your CI's and mapped them to a Service, the events that come in from tools such as Nagios can be bound to those CI's and therefore those events and alerts can roll up to the impacted services that you previously mapped.

Keep in mind that those services can also be used to enrich your change and incident (etc) records also.

Also note that you may be able to use the ACC-Monitoring agents to replace some Nagios functionality if you are appropriately licensed for Event Management (or ITOM health).

So, unless I'm mis-understanding, not having any events should not impact you service mapping (unless you are relying on events to create CI's). If you successfully map out all of your services, you will be well placed to see what services are impacted by events once you enable the functionality 

Regards,

David

[Nidhi Priya]

We understand that we can create Service maps, but is there any use of having service maps if we are not going to receive any events from any monitoring tool.

[User511834 · Accepted solution]

The impact of not having Event Management on your Service Mapping maps is that the maps won't have CIs related to alerts automatically, ie. if one of the CIs that make up a Business Service goes down, this CI will not be marked as down automatically as you no longer have Event Management so you won't know whether the Business Service have been impacted in case a critical dependent CI goes down.

[Nidhi Priya]

We understand that we can create Service maps, but is there any use of having service maps if we are not going to receive any events from any monitoring tool.