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Resolved! AWS EC2 Linux MID Server

Hi Everyone I currently have a MID server running on an EC2 Linux instance. It is on a subnet with another dummy EC2 instance for it to discover. I think I have everything properly set up now. The ServiceNow instance seems to be able to detect the d...

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H3ll0 Th3r3 by Kilo Contributor
  • 3921 Views
  • 10 replies
  • 5 helpfuls

Resolved! Discovery permissions

We have been asked to submit all the permissions and access requests needed for the CMDB Discovery initiative.In scope are Azure, workstations, laptop, load balancers, windows server, Linux servers, network gear, etcSo far, I am aware we need credent...

Resolved! Excluding an IP from discovery

Is there a way to exclude a specific IP from being discovered? Use case: we have seed lists of IPs that are automatically generated that SN imports into range lists and some IPs may never actually be discovered but the attempts raise red flags on the...

Todd36 by Mega Expert
  • 8432 Views
  • 7 replies
  • 3 helpfuls

Resolved! CI Settings/Property to disable update from Discovery

Hi,  I have some CIs created manually in CMDB, however when Discovery started one of the CI (created manually) discovered and updated by discovery process.  I want to disable discovery update for some CIs, is it possible?  if yes, Please tell me the ...

manddar by Kilo Explorer
  • 3094 Views
  • 5 replies
  • 0 helpfuls

Resolved! Relationship between network components and server

Hi,We have data available in Exit interface routing table but still we dont have any relationships. Anyone knows which sensor is responsible for creating the relationship of IPConnection::IPConnection.Regards,Vivek

Resolved! Discovery source Service-now vs. ServiceNow

We recently purchased Discovery from ServiceNow and I just finished taking the Discovery - Fuji virtual training class.In our lab systems on Fuji, it appears that the "Discovery source" is always set to "ServiceNow" when Discovery adds or updates a C...

robpickering by ServiceNow Employee
  • 3337 Views
  • 7 replies
  • 0 helpfuls

Resolved! AWS Discovery

Hello, I am trying to configure Discovery to discover AWS EC2. I have setup the Account, credential, and a schedule. After the discovery is completed, the EC2 instance showed up on the EC2 Virtual Machine Instance. When I clicked into the instance re...

Waffle by Tera Expert
  • 4390 Views
  • 5 replies
  • 4 helpfuls

Resolved! Discovery Admin Share

Hi Guys, Since we've upgraded our instance to New York, Discovery requires a admin share on Windows Servers to work properly. Right now we do not have an admin share on our Windows Servers which results in failing discoveries because of following err...

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Tuna by Giga Guru
  • 6715 Views
  • 20 replies
  • 12 helpfuls

Resolved! Pros and Cons of IP Service Affinity (ip_service_affinity)

I think using the ip_service_affinity property to be very valuable and time saving. But this is set false by default so I ask, what are the downsides of using it?reference : Credentials - ServiceNow Wiki ----------------------------------------------...

Resolved! Using WMI to discover Windows based systems

Hello everyone, I have been working on Discovery for a few months now and I am currently having an issue discovering Windows based systems. I have tried discovering a few different varieties that our organization uses (Windows 7, Windows 10, Server 2...

amoss98 by Kilo Expert
  • 6648 Views
  • 7 replies
  • 5 helpfuls

Resolved! Cloud Service Mapping vs Discovery

So I am questioning the practical differences between on prem and cloud discovery and how service mapping mixes up into this. Does cloud discovery provide additional information that regular discovery could not, for instance what applications run on ...

Mason Angus by Giga Contributor
  • 3209 Views
  • 5 replies
  • 4 helpfuls

Resolved! Entry point in Service mapping

We want to try discover some servers using service mapping discovery patterns but How can I add the server ipaddress /host name as a new entry point.

Resolved! What level of efforts we needed for implementing Service Mapping?

Hello, Our organization currently using matured Discovery also we have Service Mapping plugin enabled but we barely never use any of it's functionalities. I am researching around how to best implement Service Mapping and steps and procedure to migrat...

Paul125 by Kilo Guru
  • 4599 Views
  • 6 replies
  • 15 helpfuls

Resolved! How frequently are service maps updated (service mapping)?

Hello, I see below points in the servicenow official documentation for Service Mapping: " Always Accurate and Up to Date: Once Service Mapping maps a service, it intelligently searches IT infrastructure, applications, and PaaS services for changes th...

shank1 by Tera Expert
  • 3462 Views
  • 6 replies
  • 1 helpfuls