De-duplication Task not creating for Duplicate CI's
Identification rules attached Duplicate Tasks are not creating for Duplicate CI's. Anything needs to verify my end..Please help
Forum Posts
Resolved! Discover multiple IP range in a single discovery schedule
Hello Community, We are implementing discovery for windows servers in our environment and we are defining discovery schedules per location. We have data centers as well which includes different IP ranges for the same location. When I started discover...
ECC Queue Record stuck at Ready state
Hello Team, Could You Please let me know the resolution steps for the below mentioned article https://hi.service-now.com/kb_view.do?sysparm_article=KB0718589 I was not able to implement the solution described here , I mean i followed the steps but ...
Pattern error while discovering F5 Load Balancer
I am trying to discover a F5 Load Balancer but I am getting this error "Failed Exploring CI Pattern, Pattern name: F5 Load Balancer, To Check Pattern Log Press Here". It failed at the "Transform HEX to DEC IP". Discovery failed and it wasn't able to ...
Resolved! Help getting Query AD output from databus
Hi everyone! I have a workflow which is supposed to loop through users from a list collector variable and do a handful of Orch activities. I know the data being passed into the workflow is good because one of the orchestration pieces (to update an ex...
How can you set-up openshift discovery without Kubernetes?
I have to be able to discover OpenShift without Kubernetes. Has anyone done this?
Discovery: when are records for running processes a) created; b) updated; c) not changed; d) deleted?
We are running nightly scans on our Linux servers. The table Running Processes [cmdb_running_process] is of interest for config audit and diagnostics. From one scan to the next, suppose a process is restarted and returns with a new PID - is a new run...
Discovery: "Include domain name in host name" doesn't seem to work reliably when DNS reverse lookups multiple IP addresses
It's very important to us that the FQDN is used as the "name" for our CIs. For our purposes, the best source for hostnames in our environment is by far DNS, so trusting other sources such as SSH or WMI will not help. Setting the value of the "Include...
Resolved! Is there no way to import a manufacturer's MIB file?
I can't find anywhere on the Forums or the wiki that show how to do this.I don't think it's very time efficient for me to crawl through all of the Unclassified devices and manually add the OIDs for each of them. We do not want to extend Service-Now e...
Resolved! What is the difference between "problem_ coordinator" and "itil"?
Hi, What is the difference between "problem_ coordinator" and "itil"? I couldn't find the details when I checked the product documentation. What can "problem_ coordinator" do and "itil" can't? Best Regards,
Discovery issue "Probe skipped due to failure of previous probe attempt"
Hello I am discovering a IP switch. When I scan it individually, it scans successfully. But that device gets scanned as part of Discovery schedule where some 100 IPs are added in the range, then it says "SNMP probe timed out. Target is either unreach...
Resolved! catalog task description line breaks in script
if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';
Is there a way to delay the creation of an incident ticket
We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...). We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...
Issue with Data Stream in Flow Designer (Could not retrieve snapshot for test)
I have built and successfully executed a REST Action that pulls server data from an external application (CloudCheckr). While I could build an action to parse the JSON that is being returned, it seems like a better approach would be to use a Data Str...
Resolved! Get Windows Registry Key via Pattern
HI Team, I have the whole thread regarding retrieval for registry keys for discovery and really got resolved and got the value needed. I am trying to get another key same way as I did yesterday Get Last Logged On User from Windows Registry but this ...
