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Resolved! em_event table additional_Info field is returning [object Object]

We are using Rest API via PowerShell (Invoke-RestMethod),In order to insert records in the event [em_event] table with a single call, using the web service API. We successfully inserting events to the em_event table,But the only problem is with the a...

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edwio by Mega Contributor
  • 2708 Views
  • 14 replies
  • 1 helpfuls

Resolved! ArrayUtil - Unique function

Hi, I'm trying to remove duplicates using the arrayUtil function using the below code. But it's not helped to resolve. Can you help me to understand where the issue is? The expected result is to remove the duplicate in x instead it's printing what pr...

ersureshbe by Giga Sage
  • 1851 Views
  • 12 replies
  • 3 helpfuls

Resolved! Need Help with SNMP OID

Hi,   I'm having issues with Discovery on Wyse Terminals (Teradici 7030). I can't populate the serial number.I believe the problem is with the OID. Does anyone know how to get the correct OID to pull serials numbers through snmp for this model?   Tha...

Mike_R by Kilo Patron
  • 1633 Views
  • 6 replies
  • 1 helpfuls

Correlation id and object id field missing

Dear All,   The window server which are hosted on aws are populated into windows server table correctly  but the correlation id and object id is missing for these servers. Any idea how to get these values.   Regards, Anshu  

Aruba Wired/Wireless Integration

I've been asked the question about the feasibility of an integration between ServiceNow and Aruba. In its simplest terms does anyone know if Aruba can be integrated with ServiceNow. I have asked the question of, "what would you like the integration t...

Alex Ward by Tera Expert
  • 3327 Views
  • 7 replies
  • 3 helpfuls

Resolved! Alert Rule not working as expected

Hi Team, I have event rules and Alert rules in place to create an Incident for events that match the certain filters. Event rule ->Alert Rule->Subflow the pattern I follow. Event - It is processed correctly and creates Alert Alert - It does not creat...

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davjohn by Kilo Expert
  • 1905 Views
  • 4 replies
  • 0 helpfuls

Resolved! Correlation ID does not get set up by Discovery

Hi Community I need some insights on how correlation ID works on cmdb_ci.... Do this come from discovery execution? I am seeing when I run it does not set any correlation ID so it always goes with the other identifiers ( Serial number and/or name)   ...

Michael113 by Kilo Contributor
  • 3204 Views
  • 4 replies
  • 2 helpfuls

Resolved! Discovery of payment card devices for PCI

Has anyone set up discovery of payment card processing devices?   Currently we are performing a monthly physical inventory but I would like to set up a discovery schedule to pick up these devices as a distinct CI - asset class. Thoughts on the best w...

RemiJohnson by Tera Contributor
  • 3568 Views
  • 7 replies
  • 0 helpfuls

Resolved! Handling old discovered data

Dear fellow Discovery gurus: How do you handle old discovered data? For example: When I run discovery last week, it was able to create and update 10 CIs. This week, when I run discovery again, some of the components may no longer be there (one of the...

munwong by Mega Expert
  • 1769 Views
  • 6 replies
  • 4 helpfuls