Problem: For incidents that are On Hold, the related alerts are closed based on the “alert auto-close interval” property used in the scheduled job and script include.
Proposed Solution:
Increase the alert auto-close interval (TBD hours).
Status:
The problem can be resolved if the TBD value is increased.
2.1 How to implement:
We can customize the property time period by increasing the value in the system property.
My Question:
Is this approach okay, or could it lead to future conflicts?
If it could cause problems, what kind of issues might appear?
If anyone knows, please suggest possible solutions.
