Insert URL link in an Incident

[rless]

Is there a way to insert a hotlink in an incident?   We want the ability to insert a URL link either in the short description or additional comments section and have the link open in a new tab.   Any feedback much appreciated!

[bhenson]

I LOVE the community!!!

Belinda

Belinda Henson

BKD, LLP - National Office

910 E. St. Louis Street, Suite 400

P.O. Box 1900

Springfield, MO 65801-1900

417.831.7283

eynet.bkd.com/marketing/branding/images/experience-bkd-thoughtware.jpg<http://pages.bkd.com/SubscriptionManagement_Center.html>

[guush]

First of all, thanks for sharing, my RegEx knowledge is quite limited.

I implemented the solution, unfortunately the onSubmit does not work if you use the 'Post' button below the work notes/comments field.

I tried pulling in the script to the server side (br on sys_journal_field), but the activity stream does not seem to rely on the sys_journal_field table for its data.

Does anyone know a way to (A) Trigger a client script on using the post button or, (B) make sure the comments and work notes in the activity section are updated too when the sys_journal_field entry is updated (onBefore insert)?

Thanks a lot,

Guus

[vanessam]

Hi Guus,

Did you ever manage to resolve this issue with the post button?   We are experiencing the same problem and I wondered if you had managed to find a workaround? As you mentioned, the save button/client script works but the post button - even with a business rule on the journal table - doesn't.

Thanks and cheers,

Vanessa

[guush]

Hi Vanessa,

No, unfortunately not, an 'enhancement task' (FTASK28856) was raised to incorporate the functionality in future releases though, but the status is still 'in consideration'.

Please let me know if you find a solution!

Cheers,

Guus

[vanessam]

Hmm, pity 😉

Will do.