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Prefix on server serial number from VMware via Discovery

Background:We are running ServiceNow Discovery on VMware and it seems like serial number have a different format when the CI is updated from Discovery. Discovery also adds a prefix to the serial number.  Question:Is there a setting for this on VMware...

REST API Integration queries

Hello folks, We are implementing two REST API Integrations into the instance. I had a query that what would be the charges which Service Now has on REST Integrations.All that which the customer should be aware of Any quick help is much appreciated. T...

Pranita2 by Kilo Guru
  • 1800 Views
  • 3 replies
  • 3 helpfuls

Location Field in Discovery Job

Good day experts,When I click the magnifier in front of the Location field in a discovery jobs (lookup using list), it displays the locations that are not active (Active = False). Is there a setting to change this behavior and to show only the active...

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BK14 by Mega Guru
  • 814 Views
  • 3 replies
  • 2 helpfuls

Resolved! Stockroom setup for a warehouse

Hi, need some inspiration for setting up a stockroom for a central warehouse in one building with a lot of racks in aisle, with shelf’s with pallets and separate areas for deployment, receiving etc. -should I have one stockroom or should I have paren...

Discovery Fundamentals - Create iTunes Discovery Pattern (Part 2)

I would like to solicit help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2).  All the steps were completed and able to see the Output as given and working fine. But when I finally click on "Validate Task" it shows "Did yo...

rama8055 by Tera Contributor
  • 2648 Views
  • 8 replies
  • 16 helpfuls

Table update - use Transformation

I have tried to update my source file into service now by using Transfer map method . After importing I forgot to update one column . Shall I do the same process again ? or any other method is there .

Bahali by Tera Contributor
  • 588 Views
  • 3 replies
  • 0 helpfuls

Discovery

Is there a way to use Discovery to determine the types of devices in a Range without creating CIs?

Juli C by Tera Contributor
  • 385 Views
  • 1 replies
  • 0 helpfuls

Resolved! Record Producer change Priority

How I would like to setup a record producer to allow a user to change the priority based on their response to a question.I created a variable in the Record Producer with Question: How urgent is your issue.   The variable is mapped to a filed in the i...

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