Hi All, I ran the discovery for IP switches and populated CIs in CMDB and both have different Descriptions while both are Cisco, IP Switches within the same IP ranges and configurations. In the 1st CI has relative information in the Description and t...
Hi All,Iam looking for the information below any related suggestions or documents would help great:1) Identify the logic of Virtual Instance creation via API. Need to understand the logic which contributes to duplicate CI creation.2)Identify the logi...
Hi All.I have reviewed the following two tables on the instance, and confirmed the subscription unit ratios and the counts for licenses. ITOM Licensing CI Counts (itom_lu_ci_counts) ITOM Licensing Category MetaData (itom_lu_category_metadata) Based ...
Hi All, I have a case here. While discovering one SNMP device, should be CISCO switch, 161 is granted, credentials are successfully validated. No ACL are existing, confirmed. Discovery log says: SNMP Probe timed out. Target is either unreachable or t...
Hello Everyone! The serial number is not being populated with agent client collector, I’ve installed dmidecode using the following commands in amazon linux 2023 sudo yum install dmidecodesudo dmidecode -s system-serial-number Do we need to configure...
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
We recently set up a Nutanix environment and I'm trying to run Discovery on it and getting errors in the pattern that I can't make any sense of. It created 1 CI called 'PrismCentral@No Source' and that's it. See attached error. Several of these error...
Hi All,I have been trying to find a easy way to make it so any approvals older than 14 days will auto reject and then fire off a notification on why its being rejected. Has anyone else had any luck with this? I have tried approval rules based on ...
Hello,We are experimenting Discovery and wondering if anyone as ever integrated ClickStudios' PasswordState vault as an external credential storage. We know that CyberArk integration is already available but maybe someone could share its JAR file for...
Hi all, I'm wondering if it's possible to to have thresholds to escalate alerts if it's breached for a service represented by a Dynamic CI Group. Example:Dynamic CI group is made up of;Server 1Server 2Server 3Server 4 If an alert comes in for serve...
I have made a copy of the Record SNC in the UI builder for the Service Operations Workspace. I then added the User Presence to the form. Now while on this new copy of the record, none of the UI actions nor the reference fields will let me search. For...
Hi Experts, I am trying to create customized CMDB workspace for my client. I am new to Ui builder. Please help me with some references to guide me on Ui builder from scratch. thanks in advance.
When discovery encounters our APC UPS devices it detects and adds the device. Then the administrators call due to the "Unauthorized" SNMP access attempts. I can see the credentials in the affinity table but it appears that each time there are five ad...
Hi Community, I am installing mid server on windows server 2012 r2 machine but its not reflecting in ServiceNow Instance.I have modified the config file and run the batch file. I am not getting any error.
Hi, Just posting it out here to check if anyone has used and know the steps to create an integration with the credential vault - CyberArk without having to install the AIM agent. In the CyberArk systems, this process is called CCP – Central Creden...
