Insertion failed with error: Commit was not attempted due to other errors

[Shraddha Dube]

Hi,

We ran the GCP SNOW Discovery, and all the cloud data got discovered but in discovery log we observed error like Failed Exploring CI Pattern, Pattern name: Google Cloud Platform (GCP) - Disk Types, To Check Pattern Log, after checking pattern log we observed the below error.

2023-10-30 06:49:06: Identifier: Identification CI Errors:
Insertion failed with error: Commit was not attempted due to other errors. Update failed with error: Commit was not attempted due to other errors.,Update failed with error: Commit was not attempted due to other errors.,Update failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Update failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.,Insertion failed with error: Commit was not attempted due to other errors.

How to resolve this error?

Thanks in advance!!

[Prahlad Kumar]

Hi @Shraddha Dube 

For the Google Cloud Platform (GCP),  That error doesn't tell you why the insert failed, and there are many different reasons for this. You need to look in the app node logs too then you will get the exact error details.

You need to expand the log and see whether the pattern step was successful in getting the data or have to debug the pattern and then only you can get any insights.

Please see the below KB Articles, It will help you to understand the resolution point:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812609

Please mark Helpful / Accept Solution so that it helps others with similar questions.

Thanks & Regards

Prahlad Kumar
Tera Expert

LinkedIn - https://www.linkedin.com/in/prahlad-kumar-92a877117/

[SiD2]

Hi @Shraddha Dube 

May I know your instance on which version so accordingly I can assist you better.

[Shraddha Dube]

Hi,

I am working on dev instance version is utah.

Thanks

[SiD2]

Hi@Shraddha Dube 

These are basically IRE errors and the error message is not clear in this case, so we have a feature to understand and fix this.

You can use the "Retrieve Payload" feature to understand and fix this issue.