Insights Explorer says No Data to Display in anomaly model testing

Karthick Nagara · ‎11-30-2018

Hi All,

Im currently trying to get the metric data from Zabbix to Servicnow operational intelligence. Im able to see the Metric to CI data for the Windows server im monitoring.

Since I got only 8 out of 103 metric types got mapped to the WIndows server I added an Event Rule to map the host to maximum metrics as mentioned in the URL, Create Event Rule to Bind Metric Event to host Cis

Im trying out Operational intelligence for the first time and I want to see how the Anomalies would look like which is the reason I created a Event rule to map most metrics to the Windows server.

After doing so , I created an Anomaly model Testing For only Tomcat related metrics.and saw the results having no scores and even the insights explorer says No data to display.

I even tried restarting the Tomcat service in my windows server being monitored but Im not able to see the metric data , even the Grey Dots that would indicate the metrics being tracked.

This is the case for any metric (not only Tomcat) . I want to see atleast one metric/anomaly to analyse further on this with respect to the server im monitoring.

Can any one help me if im missing any steps in the configuration of Operational Intelligence...

Please Help.

Gianpaolo Pagan · ‎12-03-2018

Hi Karthick,

Are you actually seeing any metric in "Insights Explorer"?

Operational Intelligence has a dependency on MetricBase, a time-series database and the related plugin (com.snc.clotho) needs to be enabled before you can use Operational Intelligence.

If the plugin is enabled, I suggest you to

go to sys_clotho_config.list
There should be only one record with name clotho
If you have that record run the UI action "test connection" and see if the tests succeed

Please let me know if that was the case otherwise we can look further.

I hope this helps,

Gp

View solution in original post

Gianpaolo Pagan · ‎12-07-2018

MetricBase is a time-series database, you seamlessly see the data as if it was in the same relational DB used by things like incident or event management but this component has been designed and added to the platform (not on the MID) having in mind high volume and high throughput scenarios like realtime anomaly detection, IoT and many more are use cases are coming.

Karthick Nagara · ‎12-07-2018

Thank you very much for your response

Sheldon · ‎07-18-2019

Hi guys,

I am workin on the zabbix metric data collection using operational intelligence. In insight explorer i can see my metric data and the graphs. I have a query, On which table servicenow stores the metric data pulled from zabbix? I can only see the values in insight explorer but i am not able to find the data in any table in metric base. Could you please help me on this?

Karthick Nagara · ‎07-19-2019

Metric Base is the Application handling/storing all these time series data. You can see the metric data for a particular CI by adding the metric value in the list view.

Ex: If you are monitoring windows server, go to Configuration --> Servers --> Windows

There click the Gear icon to view / add a list of metrics being populated by Zabbix

Audi Vishnu · ‎11-04-2020

Hello GP,

I'm in similar scenario with no data fetching on Insights explorer. Also I tried Clotho connection test and it fails. Please let me know if there's any configuration I might be missing to get Anomalies onto insights explorer.

Thanks,

Audi