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CMDB Health Inclusion Rule Best Practices

I am in the process of developing the CMDB Dashboard with the associated health rules.   The first iteration will be aimed at the Asset Management set of 'Managed Classes'.   Those CMDB classes that they actively manage and are responsible for. Our C...

Resolved! Password Manager Pro integration

Anyone with experience on connecting ServiceNow with Password Manager Pro to manage credentials for E.G. Discovery or Service Mapping, having a master of passwords in an external system (in this case PMP). Does it work? https://www.manageengine.com.a...

Discovery Serial Number Types

During Discovery the Serial Numbers are fetched from the Device. We understand that serial numbers are of multiple types as below. https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_SerialNumberTypes...

sidkak by Tera Contributor
  • 2385 Views
  • 1 replies
  • 0 helpfuls

Resolved! discovery not updating OS related fields after initial scan

Hi,In   my developer instance running latest Jakarta version jakarta-05-03-2017__patch5-10-18-2017_10-25-2017_1637 if I do an initial Discovery scan of a windows 2012 server Discovery will correctly populate fields like 'OS Version', 'RAM', 'CPU coun...

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klautrup by Kilo Expert
  • 3089 Views
  • 4 replies
  • 4 helpfuls

Resolved! javascript in report filters

We have a PTO calendar, and I would like to run a report where the it only shows people who our members of my assignment groups. I have one field, requester, which is a reference to the user table. I want to run a filter where 'requester is javascrip...

mduluk by Giga Expert
  • 14235 Views
  • 9 replies
  • 4 helpfuls

Resolved! Event Rule Not Generating Alert

I have just begun configuring event management and am having a problem getting my event rule to generate an alert. My event comes in from some networking equipment. It does NOT have a severity value. My understanding is that this is required, so in m...

juriggs by Kilo Expert
  • 2184 Views
  • 3 replies
  • 1 helpfuls

Resolved! Firing a notification using a background script.

Hi SN developers! I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots. It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button. However, when I create...

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Emily7 by Kilo Explorer
  • 1791 Views
  • 5 replies
  • 0 helpfuls

Resolved! Storing Discovery Credentials externally on a MID Server

Hi, I am hoping somebody can point me in the right direction with regard using Discovery and storing credentials on a MID Server, We have set up our MID Server which appears to be functioning correctly and we are looking to store our Discovery creden...

richardwaugh by Giga Contributor
  • 1896 Views
  • 6 replies
  • 1 helpfuls

Resolved! Is there a way to display sys_id for Configuration Items in reports?

I am trying to create an export of data from cmdb_ci_computer table that includes the sys_id value for each record and is also filtered for Status=Installed.  Plus, I want to schedule this export/report to run automatically.  I'm stuck on getting the...

Bob D by Tera Expert
  • 2673 Views
  • 3 replies
  • 3 helpfuls

Hyper-V Discovery and Duplicate Windows Server

Hello All, just want to know is anyone facing same issue. Hyper-V Discovery and Duplicate Windows Server gets created. having 3 ci's with same name.i can understand that Hyper-v Server discover it created one ci in hyper-v class and one ci in windows...

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bharath10 by Mega Expert
  • 2504 Views
  • 2 replies
  • 0 helpfuls

Resolved! Active, couldn't classify: No WMI connection

Getting this popular error in discovery.Usually the issues would be around any of the following, not this time.Already verified the following.MID server and target (Windows7) are reachable.Target TCP 135 , 139, 445, DCOM Ports: â—¦High port range 491...

anandtk by Giga Contributor
  • 8612 Views
  • 17 replies
  • 5 helpfuls