Dear Experts,Does anyone know what level of access and using which protocol (ssh, SNMP) I need to make it possible for Discovery get information about neighborship between Cisco switches (and other devices). For now, related list for neighbors is sim...
Hi, just been running discovery in our test environment and I've noted a few hundred CI have been created where the CI name is empty for the following classes; Exit Interface Routing Rule Next Hop Routing Rule I suspect this might be down to the ...
We have date and time fields on several forms in ServiceNow and in a majority of cases, the seconds field is not valuable information for us. For example, when someone is scheduling a change, we're not tracking the change down to the second but fro...
Hi All, I would like to navigate to the UI action/ context menu for 'history'. I am unable to find in the UI context menu list as well as UI actions. Thanks & Regards, Raji.
SNMP credentials have been configured for Linux servers. When I choose "test credential" it works and says successful. When I run discovery it fails and says "no valid SSH credentials". How can I force discovery to use SNMP credentials for some Linux...
I need to run a PowerShell script with specific credentials and haven't had much success yet. Here's what I've done so far.Created an account in AD and assigned it appropriate permissions. Assigned the account log on permissions on two MID servers.Cr...
We have a scenario where if the monitoring system sends critical incident it should be assigned to Group A, if warning event is received it should be assigned to Group B. This can be achieved by event rules , the tricky part is how to close the alert...
I'm testing the NetApp clustered and ontap 7mode patterns in one of NPE we've upgraded to london. I'm getting this error when I run discovery. It does classify the device correctly, but fails: Identification Engine: Discovery status is FAILURE, C...
Hello All, Can any one help me with this, if you have already done. I'm trying to discover 'MySQL Server' --> MySQL Instance --> MySQL Database Names. Based on the MySQL IP's, i'm able to discover - 'MySQL Server' --> MySQL Instance but we are not ge...
Has any one had issues with the Password Reset Enforce history policy on AD? I keep getting an error "A constraint violation occurred. (Exception from HRESULT: 0x8007202F)Stack Trace:".I guess I have two questions:For those of you that have Enforce h...
We have 2 Datacenters and 6 hosts(3 hosts residing in each datacenter). We have configured Mid Servers to point out each of these hosts. We are planning to failover Mid Server from one data center to the other. Is it best practice to point out each o...
Hello Experts, I am trying to discovery a vcenter in which I was expecting all the esx host and vm will be automatically discovered. However it is discovering only the CI where the vcenter app/package is installed/added. Kindly suggest how to get the...
Hi All,I created a Database View so we can report if a Requested Item associated to a Change has a different start date than the change.The view is returning the correct amount of rows but all the columns are empty. Any ideas?View Tables: Table: chan...
What is SHELL CI? How to create one?
Hi All, i am getting below issue in service mapping. An un-categorized system error has occurred: Identification Engine errors: See identification logs for more info. Insertion failed with error Insertion failed with error Error during insert of cm...
