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Discovery Serial Number Types

During Discovery the Serial Numbers are fetched from the Device. We understand that serial numbers are of multiple types as below. https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_SerialNumberTypes...

sidkak by Tera Contributor
  • 3192 Views
  • 1 replies
  • 0 helpfuls

Resolved! discovery not updating OS related fields after initial scan

Hi,In   my developer instance running latest Jakarta version jakarta-05-03-2017__patch5-10-18-2017_10-25-2017_1637 if I do an initial Discovery scan of a windows 2012 server Discovery will correctly populate fields like 'OS Version', 'RAM', 'CPU coun...

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klautrup by Kilo Expert
  • 3907 Views
  • 4 replies
  • 4 helpfuls

Resolved! javascript in report filters

We have a PTO calendar, and I would like to run a report where the it only shows people who our members of my assignment groups. I have one field, requester, which is a reference to the user table. I want to run a filter where 'requester is javascrip...

mduluk by Giga Expert
  • 15066 Views
  • 9 replies
  • 4 helpfuls

Resolved! Event Rule Not Generating Alert

I have just begun configuring event management and am having a problem getting my event rule to generate an alert. My event comes in from some networking equipment. It does NOT have a severity value. My understanding is that this is required, so in m...

juriggs by Kilo Expert
  • 3030 Views
  • 3 replies
  • 1 helpfuls

Resolved! Firing a notification using a background script.

Hi SN developers! I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots. It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button. However, when I create...

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Emily7 by Kilo Explorer
  • 2801 Views
  • 5 replies
  • 0 helpfuls

Resolved! Storing Discovery Credentials externally on a MID Server

Hi, I am hoping somebody can point me in the right direction with regard using Discovery and storing credentials on a MID Server, We have set up our MID Server which appears to be functioning correctly and we are looking to store our Discovery creden...

richardwaugh by Giga Contributor
  • 2813 Views
  • 6 replies
  • 1 helpfuls

Resolved! Is there a way to display sys_id for Configuration Items in reports?

I am trying to create an export of data from cmdb_ci_computer table that includes the sys_id value for each record and is also filtered for Status=Installed.  Plus, I want to schedule this export/report to run automatically.  I'm stuck on getting the...

Bob D by Tera Expert
  • 3179 Views
  • 3 replies
  • 3 helpfuls

Resolved! Active, couldn't classify: No WMI connection

Getting this popular error in discovery.Usually the issues would be around any of the following, not this time.Already verified the following.MID server and target (Windows7) are reachable.Target TCP 135 , 139, 445, DCOM Ports: â—¦High port range 491...

anandtk by Giga Contributor
  • 9869 Views
  • 17 replies
  • 5 helpfuls

Discovery - prerequisites before implementing

Hi All, I was wondering if someone had some advice/information on prerequisites on your data before looking to implement discovery.  This would also include discovery in AWS. We have some information in the CMDB some manually created and some from AP...

Sam Ogden by Tera Guru
  • 3064 Views
  • 2 replies
  • 0 helpfuls

SMI-S vs CIM server?

Hi, Can anyone explain what is SMI-S and CIM?  can we discover storage devices with SMI- S server alone?   Thanks

Upstream and Downstream relationships while using Service mapping

Hi, We are using Service mapping. Its creating lot number of upstream and downstream relationships on a CI. Say, if I open a linux server it has got around 12 webspheres under downstream. Its confusing users when they look at the form. They say only ...

Nik Amy by Tera Contributor
  • 2793 Views
  • 6 replies
  • 1 helpfuls