Good morning, OOTB Discovery runs and populates the assigned_to field on CI's. This is breaking out hardware asset management process and assigning assets to users erroneously if they sign into a shared machine, or a projection computer, kiosk, etc...
we are on madrid and we are performing some discovery scans for laptops after activating the module. The model info we are getting is the product name via SCCM or discovery...like example Lenovo 20HGS24B00 which the business has a tough time identi...
Hello Anyone,I am trying to discover the list of installed software along with systems installed updates packages. I have been successful in getting the list of installed software (basically everything that i see under add/remove programs) but i am u...
Trying to create report for all incident >=2 weeks old. What am i missing?
Hi community! When we launch Service Mapping, we are getting the following error: <<Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection>> And the resulting map is the following: (see ...
DO you really need to get Discovery license in order for Service Mapping to work? What if I ingest all the environments through Rest API from an external tool and run Service Mapping on top of it.
I am receiving alert/event priority/severity from alerting tool under description and name. What is the best way to set the incident priority based on that? Do you suggest to create a custom BR for setting the priority of the incident or is there any...
I'm working on a workflow and the first part is a manager's approval. However, if there is no manager specified for the user's Profit Center (Cost Center), we notify the user and wait 5 days for the data to be fixed in ServiceNow. There is a Business...
Hi,i have one doubt where i have to install midserver either in my machine or clients machine to run discovery on client network??
I've setup a SSH Private Key in the credential table, with a username, passphrase and SSH Private key. But when I save the record, it populates the password field as well. When I got to test the credential against a unix/linux machine it fails, as it...
Receiving and error: IO Error: The Network Adapter could not establish the connection when I try to test load 20 records for an import set connection to JDBC Oracle Data Source.
Hi All,I am trying to discover my test server using servicenow discovery.For that I need to assign discovery_admin role to the user running MID server. I am using serviecnow demo instance.But I am not able to assign the discovery_admin role to the us...
Hi, I need some suggestions here with Discovery. I have a CI (its an appliance running on Linux Kernel) getting discovered as a Router. I want it to be discovered as an Appliance (there is no Class for Appliances , however, I can create one under Ser...
Hi,would anyone know what the parameters are that can be used with reflistOpen()?cheers
I created a CI Identifier rule and it is working as expected. However in the identifier entry I am unable to add few fields due to the below error. 'Reference or invalid attributes have been skipped for identifier entry on cmdb_ci_server !' The con...
