OEM and ServiceNow integration for Event Mangement
Hi Can someone help me to know how to integrate OEM with SNOW for events?
Forum Posts
Resolved! Password Reset process options
I'm in the process of setting up a new Password Reset process for my organization. If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both. I'm able...
ServiceNow Integration with IBM Maximo and Oracle peoplesoft?
Hi Community folks, Greetings. I would request your help in building a ServiceNow Integration with IBM Maximo and Oracle peoplesoft , We have requirement to integrate the Maximo and peoplesoft application and bring its data into ServiceNow. What ar...
Discovery Automation Error Message
Hi All, I want to delete the error message in bulk from automation_error_msg table, but I am not able to do so. I have tried from background script but fail. I can delete only by opening the record, I have around 10000 to delete. I will be grateful i...
Discovery best practices
Looking for discovery best practices - 1) how many mid servers are recommended?.. Any firewall port restriction (other than opening 443) ? 2) Windows mid server can discover Unix servers/applications or we need to install mid server on both se...
Resolved! Setting up Parallel Tasks
I am trying to setup 4 parallel tasks. I want task #3 to wait for completion before firing off the task 4. How do I achive this?
Expiry of SSL certificate in servicenow
Hello All, I have configured REST API and shared the URL to the third parties. They are accessing certificates by default, but for every 2 weeks or 10 days certificate is getting expired.(Note: we have not done any import on certificates, by default ...
Resolved! how to change the avatar photo in the users menu beside the name of the logged in user.
i have updated that in live feed and user account section
Resolved! notification type goes send ignored
Hi Experts, When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...
Multiple Ticket viewing at once
Does anyone know of a way to view multiple tickets (each in its own tab). For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...
Resolved! LDAP Importing truncating fields to 40 character
Hi all, Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...
best practice document for Service Now Event Management
HI Can you kindly share best practice event management document or guide if you have any.
Resolved! Bulk upload of Entry Points for Application Services in Service-Mapping
Hi All, I would like to know, is there any process for adding entry points for application services in Service Mapping. Example: There are 300 application services for 1 Business service. And each application service has more than 10 entry points of ...
CMDB Required Fields - Issue
We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival. I have narrowed it down but have run into an issue.. There is a required field, port, on th...
Resolved! Discovery with a normal user (non-admin user)
Hi,I have enabled ServiceNow Discovery on my personal developer instance to see if it is something we want to invest in.According to the documentation:https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/discovery/referenc...
