Integration

[ayush_g]

ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci 

Action items identified : 

Action items identified : • Review usage of the '/api/now/table/cmdb_rel_ci' transaction by 'SVCAXONIUS.INTEGRATION' UserID • Review the purpose of reading entire 'cmdb_rel_ci' table. If this is not required, please add necessary filters to read only the required data 

Can someone share how to resolve this issue step by step as a ITOM BAU Team member??

[Mark Manders]

I will not repeat my previous answer, but please read it again. You now have mentioned 3 times that there is nothing in the transaction log. What is the purpose of your integration? Have you talked to your colleagues (since you are member of an ITOM team)? What is the purpose of the integration? Why is it reading ALL relationship records? Just mentioning that the logs don't show you anything, doesn't help us in helping you. We can't look into your instance, nor do we know your setup.