IP VoIP telephone and Configuration Item table

[Gaetano De Mitr]

Hello everyone,

I have to register on CMDB "CISCO 7940" IP VOIP  telephone.

I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1

but, when I create a new record below SNMP System OID, what is the table to be used to record ip voip phones.

I would like to choose "Communication Device" table, but I cannot choose it.

Best regards,

Gaetano

[Andrew Westerv4]

That choice list is managed by the script include "DiscoveryClassificationTables" and will only give you tables extended from Hardware.

I've gotten around this by updating it, starting on line 28:

else if (table == 'discovery_classy_snmp' || table == 'discovery_snmp_oid') {
	javaList = dbom.getAllExtensions('cmdb_ci_hardware');
	javaList.add("cmdb_ci_ip_phone");

 Communication Device is usually more meant for mobile phones and tablets. I'd recommend using IP Phone instead, which is more for VOIP phones and video systems.

[Gaetano De Mitr]

Hi Andrew,

Why using IP Phone table and not Communication Device table?

Best regards,

Gaetano

[Matt W1]

Interestingly, we found that IP Phone does not contain an attribute for phone number.

Any ideas why?

[Gaetano De Mitr]

I could using Hardware Table in System OID Classification and create specific Product model based on IP Phone as Model Category.

Do you agree?