IRE and Discovery

[JeffShaffer]

Is it an accurate statement that if we are discovering Windows Servers via ITOM Discovery, the IRE (if configured properly) will address duplicate CIs, but if we are also bringing in Windows CIs via an API with a 3rd party tool - the IRE will not address the issue and we would potentially have duplicate CIs for the same server?

My understanding being that IRE only addresses records coming in through ServiceNow Discovery.

[Maik Skoddow · Accepted solution]

Hi @JeffShaffer 

this is definitely wrong! 

Please find attached an official presentation from ServiceNow which contains a slide about the different data sources and their single route through the IRE.

More can be found on my page Identification and Reconciliation Engine (IRE)

Maik

[JeffShaffer]

Thanks Maik! This was very helpful, much appreciated!