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05-21-2019 08:10 AM
Hi All,
For some of network device discovery we are getting " ***** is an HSRP VIP. Aborting discovery " error. Any inputs to fix the issue.
Thanks In Advance
Solved! Go to Solution.
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07-06-2019 09:26 AM
A workaround for the X.X.X.X is an HSRP VIP. Aborting discovery error is detailed in KB article KB0746795 - Discovery of Cisco switches using HSRP VIP logs an error (https://hi.service-now.com/kb_view.do?sysparm_article=KB0746795). The workaround displays a warning instead of an error. The error message is being generated in the SNMP – Classify sensor.
Fixed in
London Patch 9 (London Patch 9)
Madrid Patch 4 (Madrid Patch 4)
A permanent fix is intended for New York.
Workaround
1) Open the SNMP – Classify Sensor (Discovery Definition->Sensors).
2) Locate the DiscoveryLogger.error(errorMessage) as shown.
3) Change DiscoveryLogger.error(errorMessage) to DiscoveryLogger.warn(errorMessage).
4) The change will now display a warning instead of an error.

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06-04-2019 07:09 AM
Hi -- had to put in exclusions to blacklist the IPs. .... never found a better approach 😞
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06-04-2019 07:31 AM
Hi Dave,
if we added the IPs in exclusion list, in future if same IP is reassign to some other device or server, it will be a problem ?

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06-04-2019 08:00 AM
Hi -- potentially yes. The SN platform won't know automatically when your business decides to repurpose the IP for some other use. In short, a business process would need to intervene to 'audit' or monitor excluded IPs on some routine basis. This isn't great... but it is what it is... fragile.
If anyone has a better approach to reclaim excluded IP's that would be helpful info to know 🙂 Please share...

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06-12-2019 04:14 AM
Instead of excluding the IP.
I created a BR on the table Discovery Active error & put the filter on short description.
& in the script setAbortAction(true).
I think this will help us in not getting those records in the Table.
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07-06-2019 09:26 AM
A workaround for the X.X.X.X is an HSRP VIP. Aborting discovery error is detailed in KB article KB0746795 - Discovery of Cisco switches using HSRP VIP logs an error (https://hi.service-now.com/kb_view.do?sysparm_article=KB0746795). The workaround displays a warning instead of an error. The error message is being generated in the SNMP – Classify sensor.
Fixed in
London Patch 9 (London Patch 9)
Madrid Patch 4 (Madrid Patch 4)
A permanent fix is intended for New York.
Workaround
1) Open the SNMP – Classify Sensor (Discovery Definition->Sensors).
2) Locate the DiscoveryLogger.error(errorMessage) as shown.
3) Change DiscoveryLogger.error(errorMessage) to DiscoveryLogger.warn(errorMessage).
4) The change will now display a warning instead of an error.