Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...
Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...
Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...
We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...
Hi Expert I have one user requirement to add "Live Chat" (see below screenshot) on RITM form so we can chat with any user through this chat. Can anyone share your experience here?
After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...
Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.
Which one is easier to learn with PDI and documentation for the most part?Which Certification is easy to attain in terms of cost?
Hi , The event type "HostAddedEvent" in vCenter Event Collector is generated when any host is added to the vCenter( Is this also generate event during migration ?) , We found that this event created a duplicate ESX server CI record even though we h...
Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?
Hello All,I have an issue where mid- server username is creating/updating a record in company (core_company) table. We dont want that record to be there. after deleting its getting created and updated and not sure from, where this record is loaded f...
Hello Dear, I need your help on Isilon Storage Discovery, After completion of Discovery I found every time CI Name got interchange on discovered device.It should populate like: isilon001-dus, and isilon001-fra Discovery -1 Discovery-2 #itom Thanks,...
Hello Community,When I start testing Docker pattern , the below error is getting How I resolve itPlease help!
hiAnyone has done the Integration of IVR with servicenow?
Hi, I'm setting a new connection between Servicenow instance and Azure , but when I tested with Discover Subscription, i get the error bellow: Discovery Subscription Error : Failed to execute API - Request not sent to uri= https://login.windows.net/6...
