Background: Due to third Sunday maintenance, we experience incident storms. The maintenance occurs late at night and is performed by the Infra team, which neither works in ServiceNow (SN) nor can handle it manually. Additionally, our CMDB isn't fully...
I have a query regarding CI Binding Rule in Event Management. Can we bind CI based on some other attribute of CI other than the CI name? Like IP Address/Serial number, MAC address etc. If yes please let me know how we can achieve this requirement?
I have a query regarding CI Binding Rule in Event Management. Can we bind CI based on some other attribute of CI other than the CI name? Like IP Address/Serial number, MAC address etc. If yes please let me know how we can achieve this requirement?
Hi, SCOM alerts flows in ServiceNow as events and Multiple Alert management rule has been configured since years to cater the business requirement for creating Incident based on different criteria such as Server OS, Alert Management packs, Alert seve...
I have created four different event rules for same source (from where events are being triggered) having different filter condition. But whenever I am sending an event from the source always only one event rule is being applied even when the event fi...
I'm looking to create an automation that changes the status to "In Progress" and updates the assigned-to field to a specific person within a group. Does anyone have any ideas or suggestions for the process?Thank you!
Hi ITOM SMEsIs there a way to move manually created Service Maps from one instance to another (DEV --> PROD)?Presented solution in https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391or export/import Service Maps https://docs.servicenow.co...
Hi All,I have created the ACL to restrict SCTask should visable only the certain group, but it is not working.we are creating SCTASK to the 3 different groups, these SCTASK should visible to only that 3 group , other groups need to restric to view.ca...
Hi Team,In our Risk Metrics Dashboard, there is a Windows server with a blank IP address. I tried running the discovery for it, but the discovery was unable to find the correct address, and the Discovery Location field also remains empty.Workaround S...
Hello All, I need to validate the run status of a scheduled data import for the Service Graph Connector for SCCM "SG-SCCM Computer Identity". It runs every Monday at 11pm. Where can I check this ? What are the other methods to check if data is coming...
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Hi Team, Please advise if how can I create a discovery schedule which can be triggered once in 2 weeks. ThanksGurpreet
Hi All, we have tried to discover windows servers and getting 'connection failed to WMI service .Error: Permission Denied'.could you please help me to get WMI Permissions required to Discover windows server??
Is the duplication identifer entry system for ServiceNow completely broken? I cannot understand how it is supposed to work despite the documentation. It seems completely inconsistent and it constantly flags things as a duplicate when it should not be...
Hey, is there nay way to move the service maps from 1 instance to another. I have see this: https://hi.service-now.com/kb_view.do?sysparm_article=KB0622391 Has anyone tried it or any other method you have come across. Thanks Shanks