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Rolling back background script

Hi all, We did run one background script unfortunately it went to loop and started updating all Change requests, so in between we killed that job to stop impact. Now rollback option not working . Is there any way to restore the records to previous st...

Roopa11 by Tera Expert
  • 927 Views
  • 8 replies
  • 0 helpfuls

Resolved! Shazzam Probe not scanning all the IPs in an IP range

Shazzam probe input payload doesn't have the result for all the IPs in the provided IP range. Because of this, certain devices are not discovered. When we individually scan the missing IPs, we are able to discover the devices.  Your help is much appr...

Resolved! incdent is not showing in task field of alert form.

Hello Experts, When I have created the Alerts from the event. Incident Number is not showing in the task field of alert form, instead of incident number something different is showing. When I am clicking on the i button next to task field Incident fo...

Credentials Issue

Hi, when we "run Discovery" on  Servers discovery account getting locked.  How can we rectify this issue?  Regards,Vini.

Vini by Giga Guru
  • 452 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to enable mid selection in cloud discovery

Hi All, I'm trying to do scheduled cloud discovery and it is asking me to do migrate to pattern sync. What does that mean? How can I enable mid server selection option. Thanks,Supriya.

Supriya B by Tera Contributor
  • 2987 Views
  • 8 replies
  • 4 helpfuls

Benefits of using Functionality Criteria

 Behavior, a functionality of ITOM Discovery, is set.Within that, "Functionality Criteria" can be set.I can't imagine under what circumstances I would use "Functionality Criteria". If anyone has used it,please give me an example of when you use it.Th...

Kota Kuroiwa by Tera Contributor
  • 1126 Views
  • 7 replies
  • 0 helpfuls

No results returned from probe

Hello experts,In some discovery jobs, I get this No results returned from probe in the error log at the beginning of the discovery job and it takes long to start discovering the first CI. In most cases the job times out before finishing the complete ...

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BK14 by Mega Guru
  • 1370 Views
  • 3 replies
  • 2 helpfuls

ATF for Discovery Schedule

HiIs it possible to execute ATF for Discovery Schedule and check the results?I would like to pick up a Discovery schedule that can see the changes from OOTB and run it automatically after Upgrade and Clone to check its operation.ThanksYash    

_Yash24 by Tera Guru
  • 890 Views
  • 4 replies
  • 0 helpfuls

Resolved! event managment

how to solve this SCTASK, The group email "DL-AMESADPO@company.com" needs to be removed under "PRIVACY AMESA SUPPORT."

brocade switch classing as ip switch,

need to know how to classify this as a storage switch instead of a ip switch. looked at an artical that is available in the commuity but it is not very clear, can anyone please provide steps.  i tried looking at the OID, change to storage switch, and...

Lupe Pina by Tera Contributor
  • 1134 Views
  • 3 replies
  • 0 helpfuls