Is discovered information encrypted?

[Hank Woo]

Hi All,

Question about ITOM discovery data and the database of ServiceNow instance.

As a customer requirement, the server's IP, hostname, and mac address should be encrypted when stored in database.
Is there a process to encrypt the discovery when it is stored in the database of the ServiceNow instance?

Thanks.

[HIROSHI SATOH · Accepted solution]

ServiceNow offers multiple encryption methods to enhance the security of your database.

• Field-level encryption: Encrypts specific fields to protect sensitive data.
• Table-level encryption: Encrypts entire tables for broader data protection.
• System-wide encryption: Encrypts the entire ServiceNow system for the highest level of security.

It appears that there have been changes since the Washington release, so please refer to the documentation.

https://docs.servicenow.com/ja-JP/bundle/washingtondc-platform-security/page/administer/encryption-d... 

[Hank Woo]

Great solution.

Thanks a lot.