Is Discovery Tool supposed to create hardware models or "product models"?
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‎07-26-2016 03:17 PM
Is Discovery Tool supposed to create hardware models or "product models" when it discovers a new item that is not set up as a hardware model?
Seems that both our bulk load processes and discovery processes create "product models" - and do not associate the model category and such when it runs and doesn't find a match. Can someone explain how this SHOULD work - and maybe point me to some recommended governance on models / model management, please?
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‎02-18-2021 07:30 AM
There might be some clues contained in this KB:
https://hiwave.servicenowservices.com/kb?id=kb_article_view&sysparm_article=KB0745217
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‎02-18-2021 08:29 AM
Wow, mr.remedy, you nailed it!
Thank you very much, it works like a charm!
Kind regards,
Javier