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Agent Client Collector ACC-V also for subprod instances?

We are thinking of moving the server discovery from our JEA based Discovery to the ACC-V. However, I can't find any documentation if it is possible to get the data also into our quality instance. This would be essential for some use cases we have.  S...

How to learn Pattern for Discovery and Service Mapping

Hello Team, I need some help from you experts , I think I am good in other stuffs in discovery like working on  credentials , mid server issues , running discovery,  fixing error in discovery troubleshooting and so on ....... But I am facing too much...

Tausif7 by Tera Contributor
  • 1783 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need help in Before Insert Business Rule

HI Team,   I am using Before Insert BR to auto-populate/save the 3 fields on the child task which I am getting it by gliding the parent i.e customer_project  as below: Other than manually creating the task, there is also a way task is getting created...

Community Alums by Community Alums  
  • 2335 Views
  • 3 replies
  • 2 helpfuls

CMDB CI retirement

Hello, I want to set select Window server ci's to retired so that Discovery no longer reports then as stale. From information gleaned on the CMDB, Discovery and CSDM it looks like the way to show a ci as retired is to set the Operational Status to No...

Scott Howes by Tera Contributor
  • 4834 Views
  • 7 replies
  • 6 helpfuls

Resolved! cmdb_ci_server custom field

I have created a custom field on server table and populated its value using background script.But after some time field is getting updated to blank by discovery mid server user.Can someone tell what could be the issue?

Harsh3 by Kilo Guru
  • 1163 Views
  • 2 replies
  • 1 helpfuls

Resolved! service mapping bulk import

We do have 2k application which need to be ondoarded to service mapping. WOuld like to know what is the best approach for this and before we proceed would like to know what challenges will have for all applications in one go ?

Dynamic CI creation

How to create Dynamic CI group what is the benefit and purpose of doing it? 

Ravi63 by Giga Contributor
  • 651 Views
  • 1 replies
  • 0 helpfuls

Resolved! CIS - Service Mapping exam QA

Hi fellow community, I am planning on taking the CIS - Service Mapping certification exam. Can any of you that already passed it advise me briefly regarding what to expect ? Which topic of SM is the most asked about ? I got the Service Mapping book p...

Mark Todorov by Tera Contributor
  • 1042 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to send notification using flow designer for to and bcc list

Hi All I need a help on the below requirement. I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of...

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Sravani36 by Tera Expert
  • 2729 Views
  • 5 replies
  • 1 helpfuls

Resolved! ITOM Health roles required

HI, We are installing ITOM Health and we would like to know which roles we would require as ITOM admins. Of course we need the ITOM_admin role, what other roles would you recommend?   I will list a few tasks bellow which we would like to be able to a...

George18 by Tera Expert
  • 1469 Views
  • 2 replies
  • 2 helpfuls

AWS Workspaces Discovery

Hi Guys!   Anyone able to discover AWS Workspaces? If so, Please share how did you do it or a SNow documents you are following. We're able to discover our AWS resources and want to explore the Workspaces too. Thank you in advance! Ceasar  

Ceasar by Tera Contributor
  • 861 Views
  • 1 replies
  • 0 helpfuls