Hello all, I wish if someone could share the best practice for discovering servers through ServiceNow discovery. We have multiple MID servers deployed in our environment. The service id attached to these mid servers for server scanning is currently g...
Hi, While discovery windows server and facing below error. Found duplicate records in table [cmdb_ci_hardware] using fields [serial_number],Too many other errors,Abandoning processing payload item I have tried deleting serial numbers which were dupli...
Hello All,We need to create a 'Contact' object in Active Directory with the help of workflow activity 'Create AD Object'. We have tried with this activity, but we are getting an error "The server is unwilling to process the request".If anyone has ide...
Hello Experts, We are facing issues with CMDB Dashboards for duplicate CIs. We have around 500+ de-duplication tasks for duplicate CIs records but still, the dashboard shows 0 data for duplicate CIs. This data is being displayed from the cmdb_health...
Hello Everyone, I am trying to understand methods for integration for event management for Nagios and Solarwinds with ServiceNow. Documents are scattered and not at single place. Can anyone provide all the pointers that are required for this integrat...
When will ServiceNow upgrade the Apache Log4j Core file "log4j-core.jar" on the ServiceNow Discovery -MID Servers from 2.16.0 to 2.17.0? Discussion The article KB1000959 - Apache Log4j Vulnerabilities (Multiple CVEs) suggests upgrading ServiceNow to ...
Hello , we are onboarding service now into our tech stack , right now in the process of integrating ServiceNow(SN) with our Java application which calls REST api of SN to create new incidents. Need the community help in solving this problem .. the ...
For GCP Cloud Discoveries, can someone tell me if we need to have all Google API's used by Discovery listed in the Cloud Inventory Resource Inclusion List (sa_cloud_inventory_resource_whitelist)? If so, how can we verify that we currently have the c...
Hi, i need to install a MID Server in my GCP account, to do the discovery of my cloud infrastructure. Did you guys know how works the process of installation in the cloud?
There is an option to mark CI as a boundary when we don't want to follow the outgoing connections from there. I was wondering where ServiceNow stores this information whether an endpoint is a boundary?
Hi All , How to check virtual agent chat history in ServiceNow ? and how to check push notifications sent to agent for joining the chat.
Hello, Does someone happen to know why DNS Names are being discovered and populated in DNS Name table (cmdb_ci_dns_name), but there is no relationship to the associated Server records. For instance, I scanned one Windows server, and the "DNS Names fo...
I am seeing Fingerprints in the Node Column of the 'License Usage' (em_unique_nodes) table. Example - 'fingerprint: e4 52 3a 35 48 a1 e4 9c 29 55 33 13 dc 44 0d 32 a7 d2 77 53 d8 79 f9 6c 96 80 9b 71 gg' And the records have 'IS Licensable' flag set ...
Hello, Thank you for taking a moment to help me. My goal is to modify just the windows server and windows desktop patterns. So far I have not found a way to insert my step to map bios version (pattern already pulls data in step 3.3) to a field witho...
I have a requirement to restrict a quick email template to only those users which should have the need to use the template. From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the abil...