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Event field mapping - Assignment group field

Hello Team, I have a requirement that, I need to populate assignment group in the alert&incident based on the assignment group which is coming from event source. Payload: Customer Payload={  "account_id": "$ACCOUNT_ID",  "account_name": "$ACCOUNT_NAM...

Resolved! How to tell when mid server pattern sync is completed

After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...

jimmillet by Mega Guru
  • 1550 Views
  • 1 replies
  • 2 helpfuls

Resolved! Flow Designer - Powershell step - dealing with credentials

Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...

Resolved! Identify the associated CI for a certificate

Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...

Madhu5 by Tera Contributor
  • 1314 Views
  • 2 replies
  • 0 helpfuls

how records get deleted on svc_ci and svc_model_assoc_ci tables.

In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for  server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...

Sushma24 by Tera Contributor
  • 570 Views
  • 1 replies
  • 1 helpfuls

EUC devices discovery

Hi Team - We have EUC devices(Desktop, Laptops, Tablets) to be discovered as part of deliverables. Would like to understand what is the best approach procs and crons if we have to go proceed with any one of the below options. 1) Credential based disc...

Discovery not populating OS Domain for linux servers

Hello, Can someone help on why discovery is not populating OS Domain information for linux servers?   We checked in the Pattern and found no logic is present to map the OS Domain.   If anyone of you come across the same issue, Please suggest.   Thank...

kalyani8 by Giga Expert
  • 725 Views
  • 2 replies
  • 0 helpfuls

Discovery: How to work with single OID for multiple models?

We are discovering Endace network devices which carry same OID(1.3.6.1.4.1.18418.2.1) for various hardware models which is very strange to me because usually one unique OID goes with only one model. When we asked the vendor, they have confirmed that ...

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RK25 by Giga Guru
  • 1976 Views
  • 4 replies
  • 3 helpfuls

Resolved! AVI Load Balancer Service Mapping without Basic Authentication?

As stated in the ServiceNow documentation about AVI Load Balancer Discovery, it says that a pre-requisite for Service Mapping is to have Basic Authentication enabled. The security team forbids us of having Basic Authentication enabled on the AVI Cont...

Rares Ifrim by Tera Contributor
  • 1003 Views
  • 1 replies
  • 0 helpfuls