Is it possible to add a save button to the service operations workspace?

[Adam_S]

Is it possible to add a save button to the service operations workspace so changes can be made to an incident?

 

[ghenghis]

We are having the same issue! 

[Hemanth M1 · Accepted solution]

Hi @Adam_S ,

We have OOB UI action on the global table, check if workspace form button option and UI action condition is satisfying.

Look for for UI action on Name = Save and Table = Global and Workspace Form Button = true

[Adam_S]

I found the global save button, it looks exactly as it does in your screenshot but it does not show up in the service operations workspace.

[MENG1]

Hi,

Bumping this.

Getting this on the Washington build.  Looking to finally move to the Service Operations Workspace from Agent Workspace and the save button is missing on incidents.  I've checked and the OOTB UI Action is in place but doesn't show.

Has anyone found a solution/workaround?

Thanks,

Matt