Lansweeper versus ServiceNow Comparison

cynlink1
Tera Expert

‎10-16-2023 08:10 AM

Hello,

 

My organization is assessing which will be best for IT Asset Management (Lansweeper or ServiceNow ). We currently are using ITOM Visibility (Discovery) to populate our CMDB. Does anyone have experience with Lansweeper? If yes, what are the pros and cons of each product? What features does Lansweeper offer that ServiceNow does not? If we used Lansweeper, we would still want to pull the CI data into the CMDB using API. Any feedback that you can provide would be appreciated. 

 

Thanks,

Cyn

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sueh
Tera Contributor

‎02-08-2024 07:46 PM

Syncfish have an Enterprise Edition - CI Synchronizer - for syncing Lansweeper, InTune, Azure, and other source systems into the ServiceNow CMDB.  Does not use ServiceGraph and does not require ITOM licensing.

https://www.syncfish.com.au/ 

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Oyvind Schei
Tera Expert

‎02-09-2024 12:32 AM

Hello @cynlink1!

 

Choosing the right tool for IT Asset Management (ITAM) is crucial for optimizing your IT operations and making informed decisions. Since your organization is already utilizing ServiceNow's ITOM Visibility for populating the CMDB, you're positioned to leverage its full capabilities. Here's a focused look at the pros of both ServiceNow and Lansweeper, highlighting their strengths in the context of ITAM and the integration capabilities with ServiceNow's CMDB.

 

ServiceNow Pros

  • Comprehensive ITAM and ITOM Integration: ServiceNow offers a seamless integration between ITAM and ITOM, allowing for a unified view of assets throughout their lifecycle, from discovery through to operational management within the same platform.
  • Advanced Automation and Workflow: With ServiceNow, you can automate many aspects of asset management, including workflows for onboarding, maintaining, and retiring assets, which can significantly reduce manual effort and improve accuracy.
  • Robust CMDB: ServiceNow's CMDB is designed to handle complex IT environments, providing a central repository for all configuration items (CIs) and their relationships, enhancing visibility and control over your IT landscape.

 

Lansweeper Pros

  • Deep Discovery Capabilities: Lansweeper is renowned for its comprehensive discovery features that can scan any network setup without needing agents, providing detailed insights into every piece of hardware and software across your IT environment.
  • Flexible Reporting: Lansweeper provides highly customizable reporting tools that allow you to generate detailed reports on your IT assets, tailored to your specific requirements, offering insights that can drive decision-making.

 

Given your current use of ServiceNow's ITOM Visibility, a strategic recommendation would be to leverage the Agent Client Collector for Visibility (ACC-V) on every machine within your company. ACC-V enhances your ITOM capabilities by providing detailed and accurate data collection for all your IT assets, directly feeding into ServiceNow's CMDB. This approach ensures you have up-to-date and comprehensive visibility into your IT environment, supporting more effective IT asset management and operational decision-making.

 

Recommendation: Leverage ACC-V with ServiceNow

By deploying ACC-V across your organization, you'll benefit from:

  • Enhanced Discovery: ACC-V facilitates deeper insights into your IT assets, capturing detailed information that supports more effective ITAM and ITOM processes.
  • Streamlined Operations: With ACC-V's integration into ServiceNow, you can streamline asset and operations management, leveraging automated workflows and real-time data for improved efficiency.
  • Comprehensive Asset Visibility: ACC-V ensures that all assets are accurately discovered and represented in the CMDB, providing a solid foundation for ITAM activities and decision-making.

 

Enhanced Software Asset Management with ACC-V

One of the standout features of ACC-V is its capability to accurately identify and catalog software installed across client machines. This functionality enables organizations to:

  • Comprehensive Software Inventory: ACC-V provides a detailed inventory of all software assets, ensuring you have visibility into installed applications, licenses in use, and even unauthorized software across your IT landscape.
  • License Compliance and Optimization: With detailed information about software utilization, ACC-V helps maintain compliance with licensing agreements and identifies opportunities for cost savings by highlighting underutilized software licenses.
  • Security and Compliance: By identifying all software assets, ACC-V aids in vulnerability management and compliance efforts, ensuring that all software is up to date and adheres to organizational and industry standards.

 

In conclusion, while both ServiceNow and Lansweeper offer significant benefits for ITAM, leveraging ServiceNow's ACC-V for detailed asset discovery and integration into ServiceNow's CMDB could offer the most strategic advantage for your organization. This approach aligns with your current use of ServiceNow ITOM Visibility and positions you to maximize the value from your ITAM and ITOM investments.

 

Hope this helps out @cynlink1!

 

Kind regards

Øyvind

Sopra Steria Norway

iaincaldwell
Tera Contributor

‎11-07-2024 03:19 AM

@cynlink1 I'm probably a bit late to the discussion but I'm curious what you decided to do?
Full disclosure i work for Lansweeper, hense I'm all the more interested 🙂 

 

From a lansweeper perspective we feel that we are the best scanning product available (with/without credential, with/without agents).  As such we try to compliment products such as ServiceNow.

This is borne out by the fact that many customers demanded a service graph connector (which means they were already paying for ITOM).

As such we have a Service Graph connector in the store that pulls in the Lansweeper asset types and maps and imports them to the ServiceNow classes.

 

Hope this info is helpful....and again I'm really curious what direction you went.

 

 

Cheers Iain

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