Is there a way to create a CI through a Discovery for Cisco IP phones with no credentials and no open ports. I can only ping the devices.

jeremyjameshans · ‎03-06-2018

My company has 600+ Cisco IP Phones. I have been instructed to add these to the CMDB. I would rather have an automated way to create the CI's.

My Mid server can ping every device; however, I am unable to create the CI's as the phones are completely locked down. During credentialess discovery I can view the Horizontial discovery log and see the information I would like to discover.

NMap pulls the exact information I need: osclass type="VoIP phone" vendor="Cisco" address addr="IP Address Redacted"

All I want is to create a generic name of each phone with it's unique IP address. I have read many threads on this and most people have access to credentials. Has anyone had success with creating CI's from an IP address (ping Only)?

Thanks,
Jeremy

doug_schulze · ‎03-09-2018

You should look to the call manager.. we have some stuff on share that still works today to pull in those phones. Honestly dont think you're going to be able to do the phones directly.

https://share.servicenow.com/app.do#/search-result?search_query=ip%20phones&startRow=NaN&sort_parameter=title

View solution in original post

Houston Vargas · ‎01-11-2024

Seems like everyone here has had a solution in this somehow, I am trying to understand the process required for getting phones to populate properly through Discovery. Currently, the only content that appears available is an IP Address but no other information. Discovery seems to think that the devices are "Linux Servers" but that might be in reference to the CCM server. How do I go about discovering all other information regarding desk phones? I do have the SNMPv3 credentials that supposedly are being used for other applications on the network to discover same devices. (SolarWinds, as an example).