I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...
HiI have a series of HR Workflows with multiple sequential approvals that kick off at different points in the process. In some cases an earlier Approval has the same Approver as a later one.eg1st Approval to Users Manager Joe Smith (Workflow looks fo...
When viewing a "List" of results you can export the list into Excel, CSV etc and the export displays the columns as field labels but when using a scheduled report it displays the columns as the actual column_name. I have a feeling this is a system de...
Hello,I have acceidentally deleted the Facilities Application, does anyone know how this can be restored.Luckily it is in the Dev instance so not the end of the world but would be useful if anyone knows how to get it back?ThanksDan
There is a field for firmware version in the CMDB Net Gear tables, but discovery schedules are not setting it for any of our routers and switches, despite the fact that our equipment is standard Cisco for the most part and that the firmware version i...
I am trying to classify an operating system that does not have WMI, SSH, or SNMP enabled. However, it does have three distinct sets of ports that are open always. I am trying to create a PortProbe.IpService and a classification to put that CI into a ...
I am trying to implement a transform map on "cmdb_ci_server" table (target table is "cmdb_ci_server"). I have some entries created in "cmdb_ci" table.While running transform map on "cmdb_ci_server" table on Transform map script I am checking if the r...
As part of our conversion from physical to virtual servers, we have server records that have the same name but different serial numbers. As an example, we may have a record in the cmdb_ci_win_server table for servername1, serialnumber-physical and an...
How do I mark a workflow stage as complete? I have a workflow that has several approvals etc, that hits and stays in each stage, but after the stage is done, it shows as skipped instead of complete.I have looked at several examples and the wiki but d...
I can't figure out how to get a report of all incidents by category, but then to filter out any that have more than 10 incidents.Basically, I need to find out which of my categories aren't being used so that they can be removed or combined into anoth...
Simple probe tests okay with the "Test Probe" facility. When I run a discovery using that probe - no results are returned. (This is for Redhat Linux)Here's the probe:#!/bin/sh# # hostname.sh: Gets the hostname. ## Output as:# hostname: example = host...
Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...
I am attempting to have an Inbound Email Action condition filter and process my email based on the address the sender sent it to, i.e., the address which forwarded it to SN. This intermediary address is properly appearing in the email log record in b...
Problems with Form layout and Form sections.I am not sure if this is the right forum for this question/problem. It may even be a bug.So, I have an incident form and this form has a form section called 'closure information' In this section i display a...
Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...
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