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Calendar Reporting- Week to start on Sunday, not Monday

I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...

BenRamseyer by Kilo Explorer
  • 1766 Views
  • 1 replies
  • 0 helpfuls

ServiceNow instance redirecting to another instance

We have an instance of SN now running on a server:http://pcsng-a0001:80When I try to open this instance, I am redirected to another instance:http://pcsng-a0001:443/essWe are using the top instance as our 'gold' instance. I've added some update sets t...

Probe timeouts - Discovery

We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...

List editing on Database Views

Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...

Roles, Groups, Permissions and Changing Views

Hey all. We are looking to implement a more refined approach to handling our various users and their access rights / views. Our company has several locations worldwide. What we'd like to accomplish is to have each location have their own tasks, incid...

Vlad_Rozic by Kilo Contributor
  • 2635 Views
  • 5 replies
  • 1 helpfuls

Database Views - Incident SLA and Change SLA in one view

I'm having a spot of bother making a database view.I would like to see Incident and Change tickets together with SLA fields all in one view, with the number column to show both INC000123 and CHG00123 tickets. The system has two built in views which s...

CMDB Reporting of Parent -> Grandchild relationships

We have a pretty standard CMDB set up with Applications having a number of Components which run on one or more servers. What I would like to be able to do is to create a report that lists all Applications dependant Servers.There is no direct relation...

Managing TAB order in forms

Forgive the new guy, but I have a question. We would like to change the tab order within forms from vertical to horizontal, but I don't see where a tabindex attribute can be assigned? I tried adding it to the variable attribute, but it didn't work. A...

Jeremy Robb by ServiceNow Employee
  • 4730 Views
  • 4 replies
  • 0 helpfuls

On-Call Rotation Interval - Monthly?

I would like to set up an on-call rotation where every inidvidual in on call 24x7 for the entire month. Doing this via weekly (for 4 weeks) obviously doesn't work over time. Is there a way to add another choice to cover the Monthly scenario?

jeff_furst by Kilo Contributor
  • 1556 Views
  • 5 replies
  • 1 helpfuls

Updating Manufacture/Vendor Table

The core_company table is being updated by Discovery but I can't seem to find what script causes this table to be updated. We'd like to prevent Discovery from adding Vendor/Manufacturers to this table. Does anyone have any suggestions on how to do th...

zschneider by Kilo Expert
  • 2252 Views
  • 1 replies
  • 0 helpfuls

Bypass Login for Surveys

Hi,One of my client has a requirement to bypass user login prompt for survey URL's when clicked through email link for end users(no role).I know , I can make survey public, however in that case, I may not get the person who took the survey and it wil...

Display Shopping Cart Quantity

On our ESS page, I'd like to show the customer up front how many items (total) are in their shopping cart. Kind of like when you go to amazon, you see a number in the little shopping cart icon. i see the sc_cart table holds the quantity per line item...

Linux discovery

In my environment, I was able to discover all window assets with no problem. I started working on Linux server discovery but unfortunately, the Linux assets are not reporting to my instance. So far these are the steps I took to fascilitate the discov...

rmustapha by Kilo Contributor
  • 3528 Views
  • 7 replies
  • 1 helpfuls

Interactive Charts and Jelly

Hi Guys,I'm working on some nice charts in ServiceNow, which are based on morris.js components (http://www.oesmith.co.uk/morris.js/). It's really simple and there are no problem if you just want to display a static chart, which loads data only once, ...