- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-23-2014 03:38 PM
In our workflow we send the approval step to the requested users manager, and if this is not known, we use a default approver. This helps us identify deficiencies in the data, which can be rectified, but is there anyway, that this default user has the ability to forward the approval to the correct person?
Solved! Go to Solution.
- Labels:
-
Service Mapping

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-23-2014 08:09 PM
By default there is no automated functionality of doing this. You can give extra privileges to the default approver so he can change the approver of the given task (RITM, CHG,...) manually.
Maybe approval_admin role.
Or you can give a UI to the default approver to do this.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-23-2014 09:43 PM
I guess SN already has a dedicated role for such cases.
approval_admin