At ServiceNow, we’re committed to helping organizations deliver seamless digital experiences by proactively identifying and providing the tools to resolve issues before they impact users. With our latest synthetic monitoring release, we’ve made it easier to deploy powerful tests, accelerate setup, and improve operational response all while leveraging your existing investments in the ServiceNow ecosystem.
This release represents a major step forward in making ServiceNow synthetic monitoring even more aligned with how customers work today. We’ve enabled MID Server execution, reduced friction in setup, and improved alert routing to empower teams to catch issues sooner, resolve them faster, and operate more efficiently within the ServiceNow Platform.
Here’s what’s new:
🔧 Run synthetic tests from your existing MID Server
Many of our customers already rely on MID Servers for discovery and integrations across their environments. With this release, you can now run synthetic HTTP checks directly from the MID Server, removing the need to install new infrastructure. This not only speeds up deployment but also reduces overhead by using architecture you already trust and maintain.
⚡ Create HTTP endpoints without leaving the synthetic monitoring form
Creating synthetic monitors just got faster and more intuitive. Users can now create new HTTP endpoints directly from the create monitoring form, avoiding unnecessary context switching or delays caused by missing CMDB records. For teams rapidly onboarding new applications or services this streamlines test setup and enables faster time to value on your monitoring journey.
🚨 Route alerts faster with support group assignment
Efficient incident response starts with getting alerts to the right people. With our new support group assignment feature, each synthetic monitor can be directly tied to a specific team. By ensuring alerts are automatically routed to the correct group, we’re helping you achieve faster time to resolution, improving service reliability across your business, and reducing unnecessary noise for the rest of your team.
Get Started
These latest updates will help your team:
- Speed up issue identification and resolution,
- Reduce downtime and improve user satisfaction, and
- Stay focused by reducing unnecessary alert noise.
Synthetic monitoring updates are available now in the ServiceNow store - for installation instructions and to learn more about implementing synthetic monitoring in your environment, visit the ServiceNow store or contact your ServiceNow representative. Have a unique use case that you want to share with our Product team? Feel free to reach out.
