Issue with AWS Discovery - VM Relationship and Virtual Field

[Mushtaq1]

Hi everyone,

I’m working on AWS Discovery, and a Windows server hosted on AWS is not creating the "Virtualized By" relationship with the VM instance. Additionally, the "Virtual" field is not being set to true.

Could someone kindly help me understand how this relationship works and share troubleshooting steps to resolve this issue?

Thanks in advance!

[Community Alums]

hi @Mushtaq1 , 

We are running into a similar issue, please post your solution. if it is resolved. 

Regards, 

Srinija

[Mahathi]

Hi @Mushtaq1 @Community Alums ,

Some references : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832125

Found this ServiceNow KB for Azure, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818921

Please see if this helps.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

[Community Alums]

Hi @Mahathi , 

Thank for sharing the below kb articles. I found more kb article related to this. Please find the link below. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695229

Regards, 

Srinija

[Pratiksha]

When we do cloud discovery, their is an additional schedule get created to run the IP based discovery. Is it their and working?