Issue with Credential Validation in Discovery Fundamentals On Demand (Module 4)

[昭彦古]

Hello,

I am currently taking the Discovery Fundamentals On Demand course.
In Module 4: Credentials and Probes, Task: Create Credentials, I am experiencing issues when testing the provided credentials.

Steps I followed:

1. Created Windows Credentials with the following values:

   • Type: Windows Credentials

   • Name: Windows Servers

   • User name: workgroup\administrator

   • Password: 1G00dDemo

   • Test target: 198.51.12.119

   → Result: “Authentication failed”

2. Created Linux Credentials with the following values:

   • Type: SSH Credential

   • Name: Linux Servers

   • User name: disco

   • Password: Rdisco01

   • Test target: 198.51.188.74

   → Result: “Could not connect to specified port”

Troubleshooting I have already tried:

• Re-entered credentials manually (checked case sensitivity and backslash format).

• Retried on both personal and corporate PCs, also in private/incognito browser mode.

• Restarted and relaunched the lab environment.

However, the issue persists and I cannot proceed to the next tasks.

Could you please confirm if there is an issue with the lab environment for Module 4, or advise how I should continue?

[昭彦古]

I tried with the information you provided, but it didn’t work. I’m planning to submit a case.

[Harish Bainsla]

Hi @昭彦古 I think you just copy paste the credentials instead of it write password manual then it will work .

if my answer helps you mark helpful and accept solution

[昭彦古]

In the end, I submitted a case to ServiceNow University and had them set the task result to successful.

[Mannapuram]

@昭彦古 Glad to hear you this. Hope you complete the rest of the course successfully.