Issue with Product Discovery in ACC-V

[satheeshnkl]

Hi All,

I’m using the ACC-V tool for discovery, but I’ve noticed that while some products appear in the 'cmdb_sam_sw_install' table, they aren’t being populated in the 'samp_sw_usage' table. Has anyone encountered this issue before? Is there a known limitation within ACC-V that could be preventing certain products from being discovered or listed in the table?

Any insights or solutions would be greatly appreciated!

Thanks,
Satheesh

[SK Chand Basha]

Hi @satheeshnkl 

If the SAM Pro is enabled software installation will be populated in  cmdb_sam_sw_install instead of cmdb_ci_spkg with discovery source servicenow.

samp_sw_usage will be used for the software usage to get last usage & Total usage 

Mark it helpful and Accept Solution!! If this helps you to understand .

[satheeshnkl]

Hi @SK Chand Basha 

Thanks for your response.

I’ve noticed that while installation records are properly populated in the Install table, only a limited number of software usage records appear in the Usage table. Currently, I see usage data for only 27 products, whereas the Install table has records for over 100 products.

Is there any limitation with ACC-V when it comes to fetching usage data? Or could this be due to specific configurations or criteria for capturing usage?

Any insights would be appreciated.

Thanks
Satheesh

[SK Chand Basha]

Hi @satheeshnkl 

you need to create the Reclamation rules on the products. 

The limitation is only products contains .app Extensions are able to pull the software usage.

[SK Chand Basha]

Hi @satheeshnkl 

If your issue resloved, Please Mark it helpful and Accept Solution , close the thread it would be helpful for others.