ITOM Discovery

[Alok Kr Gupta]

Hi All,

How can I check how many discovery methods are being used for a particular CI class. For instance, I see a windows server CI is created by SG-SCCM and the same CI also gets updated via ServiceNow discovery and vice-versa. 

There is nothing mentioned in Reconciliation rules. Also, CMDB 360 is not available in any of the related items tab ( I believe this form needs to be re-configured).

[Niklas Peterson]

Hi @Alok Kr Gupta ,

The multisource data (360 data) is stored in the cmdb_multisource_data table. There you should be able to find the classes and the sources that updates the CIs using IRE.

Regards,
Niklas

[spgarg04]

CMDB 360 is part of CMDB workspace, do you have CMDB workspace?  do you have particular level of access.

CMDB 360 view in CMDB Workspace (servicenow.com) 

[Pratiksha]

Go to cmdb workspace. You will see cmdb 360. If it gives you error that means it is either a plugin related issue or property related issue. 

On ci you need to add cmdb 360 related list.