ITOM Health roles required

[George18]

HI,

We are installing ITOM Health and we would like to know which roles we would require as ITOM admins.

Of course we need the ITOM_admin role, what other roles would you recommend?

I will list a few tasks bellow which we would like to be able to accomplish:

1) Be able to integrate monitoring tools into ITOM health by installing connectors from the ServiceNow store

2) Create local accounts inside SNOW

3) configure, troubleshoot, modify MID server

4) Be able to visualize all available fields

5) Be able to install modules such as Event Generator

6) Be able to create an OAuth account with secret

7) Able to use the REST API Explorer

😎 Able to open changes and auto-approve them

9) Be able to put CI into maintenance mode

10) Create reports with Performance Analytics

11) Be able to read the CMDB

Thanks

[Mary Vanatta1 · Accepted solution]

Please check out the ServiceNow Now Create assets, which are created to help you implement. 

The assets created for Event Management cover the roles needed for Event Management.  Every ITOM and CMDB product have a Roles and Persona slide. 

Event Management Customer Preparation Guide

Event Management Pre-Workshop Kickoff Presentation

Event Management Process Guide

Event Management Workshop

Event Management Starter Stories

Event Management Product Architecture

Most of what you ask can be found in docs.servicenow.com or you can take the Event Management Fundamentals course in nowlearning. 

 1) Be able to integrate monitoring tools into ITOM health by installing connectors from the ServiceNow store (Event Mgmt Admin

2) Create local accounts inside SNOW   (either admin or user_admin) 

3) configure, troubleshoot, modify MID server  MID Server Best Practices  (admin, Discovery_admin, evt_mgmt_admin)

4) Be able to visualize all available fields  (evt_mgmt_admin)

5) Be able to install modules such as Event Generator (evt_mgmt_admin)

6) Be able to create an OAuth account with secret  (evt_mgmt_admin)

7) Able to use the REST API Explorer: web_service_admin, rest_api_explorer, or admin

😎 Able to open changes and auto-approve them  (ITIL role and you can set up standard pre-approved changes to auto approve)

9) Be able to put CI into maintenance mode  

10) Create reports with Performance Analytics  (pa_admin)  

11) Be able to read the CMDB  CMDB Workshop  

[George18]

Hi Mary,

thank you so much for all the details.

thanks George