How to send notification using flow designer for to and bcc list

[Sravani36]

Hi All I need a help on the below requirement.

I have created a catalog item "maintenance request" and created one custom table called "Customer notifications". The Variables that are created on the catalog item like lob and customer if the values of this fields matches with the fields that are present in "Customer notifications",it has to check for the record that matches with this 2 fields and trigger the notification. 

Here we are creating case with the same flow and then to trigger notification. here I was confused how to take a start.

[Ankur Bawiskar]

Hi,

you can use lookup record and check on that custom table

You already have the variable values to check using Get Catalog Variables action

When you add filter condition on your custom table select the correct fields and value from the data pill of that variable

Regards
Ankur

[Ankur Bawiskar]

Hi,

whether to send email or not based on matching record can be done in flow designer

for including users in CC or BCC you will have to use email script and notification

regards
Ankur

[Sravani36]

Hi Ankur,

I have written mail script how to call that mail script to flow designer

${mail_script:customer_cc_bcc} as it's not working

[Ankur Bawiskar · Accepted solution]

Hi,

not possible

I am saying please invoke event from Flow like this and let email trigger based on linked event

https://community.servicenow.com/community?id=community_question&sys_id=8313e10ddb8b1c10f21f5583ca96...

Then in email script you can add CC or BCC

Regards
Ankur