Field mapping showing value as <<UNKNOWN>> via event rules. How do I map value for custom field ? I have created a field named as Business Unit in both event and alert table. I want to map this value from event to alert table field but value is appe...
Hi Team, I am doing a windows server discovery in which getting the hostname different in discovery (CMDB) but in Actual (on Host) is different. Hostname In discovery (Under Device tab) or CMDB is --- ip-172-xx-xx-xxx Hostname in Actual (On serve...
we are getting the message for a network device discovery (for an IP switch) as Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash] how do we enforce the...
Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...
I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...
Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...
While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...
I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...
I created CI and mentioned operational status to NON- Operational. When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help
Linux discoveries fail on the Ref/Rel Linux Serial step (4.1.23 in my discovery steps). Image of step configuration is attached below.Here are the log entries: Mid Server agent.log entry: 12/06/18 12:41:02 (011) Worker-Interactive:HorizontalDiscovery...
I've implemented the SCCM integration in our development environment (com.snc.integration.sccm2016). My intention is for SCCM to serve as the authoritative source for the devices it covers, supplemented by ServiceNow Discovery where there is not a co...
Hello to all, I need to populate the cmdb_datasource_last_update table when a Computer is created by SCCM integration, since not populating this table (cmdb_datasource_last_update), the rules of Datasource Precedence and Reconciliation Definitions do...
Hi, We are currently planning on using de-duplication module but we have an issue with correlation id being at the top of the identification rules on hardware table. Is it okay to remove/deactivate correlation id as top rule on hardware? I have never...
Hello Community! I have previously written many custom Probes using sudo in the Probe Parameter script without any issue, but it seems that I can no longer do that without getting a "Permission Denied" message from the server. The previous Probes ...
I am doing service map/application service discovery and encounter a strange issue, where I am expecting to see Jboss or tomcat pattern got triggered. But it ended up in "general application" pattern. I checked the discovery log, the "commandLine" a...