Resolved! Latest discovered CI's status is not getting change from absent to installed
Hi Experts, Latest discovered CI's status is not getting change from absent to installed. How to debug this issue ?
Forum Posts
'Discovery source' field is empty for cmdb_ci_spkg CI after Discovery is complete
Dear Community, as I haven't found the clear answer to the question, decided to raise it again here. After I complete the WMI Discovery for Windows Servers, I've got server CIs created together with multiple related CIs. All the CIs are populated wit...
Log out the session if opened again in another tab or window
When an user copy paste the instance link to another tab or another windows in a browser, the user should see page not available message and the session should be logged out like the way bank websites does (Usually when someone logs into their person...
Resolved! Not able to discover vCenter appliance version 6.7
Hi All, I am looking for a help in setting up vCenter discovery. I am successfully able to discover all resources for vCenter running on windows machines however discovery is not working for vCenters running on appliance (Linux OS) version -vCenter a...
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is not matched.
Hi, When am trying to validate the azure service account am getting the error - Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is ...
ACL help need to allow list edit of one field only
As a rule we disallow list editing of records.. we would like to enable list editing only of the assigned to field.if you are in the group it is assigned to.. i have set an acl that disallows list edit of all records on the table <incident in this ...
Resolved! JEA : Credentials work but no results from the probe
Hi Guys, I am facing weird situation for JEA. We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea...
Navigating to Pattern Debugger
Hello, I am trying to follow the steps in this knowledge article to debug some Kubernetes pattern we are running :https://hi.service-now.com/kb_view.do?sysparm_article=KB0858191 But it appears the entire KB article is run out of the pattern debugger,...
vCenter@ipaddress instead of vCenter@hostname
Why are vCenter CIs named vCenter@ipaddress when vCenter is discovered on an appliance? We would rather these CIs be named vCenter@hostname.
Resolved! Service account does not have the "Log On as a Service" right
Hi developers, I am doing something smple which is I have been trying to install a discovery mid server in my local machine and link it to my developer instance which is a Paris release. I created another user in my local machine and I have given...
Assigned To from Service Graph Connector for SCCM
Hello Everyone, I've recently began using the Service Graph Connector for SCCM and it's working wonderfully. But one item that I really wanted to capitalize our SCCM with was the Assigned To for Computers. While running the Robust Transform for that ...
How the location field populated for a CI during OOB ServcieNow Discovery
How the location field populated for a CI during OOB ServcieNow Discovery
Configuration Item not get mapped from the Event to the Alert record
Why does the Configuration Item not get mapped from the Event to the Alert record? Processing notes report: Binding alert CI process flow:Event CI type is emptyNo CI found for binding (Failed to resolve the event node to CI id)Binding Failure Reason:...
MSSQL Database Discovery
Hi Guys, I am discovering mssql database running on windows server xyz. so there are more the 20+ database running on the xyz. but when I run individual discovery on server Xyz it only gives me database instance name as MSFT SQL Instance instead of a...
How to convert an incident to a request
Our users have encountered numerous instances where an incident is being submitted for something that should be handled via a service catalog request ticket. What is the best way to covert the existing incident into a request while maintaining the ...
