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Resolved! Guidance around how to represent backup and retention using CMDB

Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...

Resolved! Palo Alto Firewall Discovery

Hello, I'm trying to discover Palo Alto Firewall devices using OOTH patterns. During the discovery process I'm getting the error Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_firewall_device_palo_alto cannot be created since the...

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Alex150 by Mega Sage
  • 2468 Views
  • 6 replies
  • 1 helpfuls

Resolved! What is the expected behavior using error=true in transform script ?

I have requirement where onBefore script need to count the errors using error=true. But the challenge here the process NOT picking up next row to execute and stuck/lock the schedular job. How to mitigate this challenge, where I need error counts + er...

Tony12 by Kilo Contributor
  • 2472 Views
  • 4 replies
  • 4 helpfuls

Not all ip adresses for Switches and Routers being discovered

I am currently discovery routers and switches for a customer but for some reason the source ip (the ip used to discover the device) is not being mapped to any field in the cmdb, for instance, we discovered a router using the ip 10.50.199.100 so our c...

edzon by ServiceNow Employee
  • 2594 Views
  • 7 replies
  • 1 helpfuls

How to discover successfully the following devices?

Hello Experts,We do have several of the below mentioned assets in our environment but we are not able to figure out how we can make Servicenow to discover these assets.1. Cisco ACS2. Cisco ISE 3. Qualys Virtual Scanner4. vCenter Infrastructure Naviga...

sreejith93 by Kilo Contributor
  • 1654 Views
  • 3 replies
  • 2 helpfuls

Resolved! Password Reset With Active Directory

Has anybody gotten password reset to work with Active Directory?   I can not find any information on the Wiki on setting it up with active directory.   Do I need to modify the workflow that comes with the plugin?   I have a MID servers setup and conn...

Resolved! Export discovery Log

Hi,Would it be possible to export the discovery logs for a discovery schedule -used for a subnet- to excel or something similar ?I was wondering if this would help in trouble shooting discovery results.How are the experts of servicenow doing this ? U...

brukasmj by Tera Contributor
  • 2513 Views
  • 4 replies
  • 4 helpfuls

How to identify and validate CIs created via Discovery?

We are implementing Discovery for the first time and were quite surprised (and impressed, and overwhelmed) by the amount of information that Discovery was able to pull in.  For example: Running a quick discovery on 1 windows server alone created 68 C...

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Nia McCash by Mega Sage
  • 2270 Views
  • 12 replies
  • 1 helpfuls

AWS discovery is not discovering any VM's

Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned for PRB1396922 but dint help. What could be the reason. PS I am suing this option to discover the VM's

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Nik Amy by Tera Contributor
  • 2157 Views
  • 6 replies
  • 0 helpfuls

Creation of Metric with Script Calculation ?

Hi Guys,  I would like to create a Metric to capture the "Assigned To" field changes. My requirement is to capture the field changes only for a specific group. When the "Assigned To" of an incident changes for the particular group, then it should be ...

Mathews1 by Tera Contributor
  • 9786 Views
  • 19 replies
  • 2 helpfuls

Resolved! CI Deletion.

Hi,I am searching for - What is the best practice way to delete the CI’s from CMDB? when there is a need to delete CIs in bulk ? Please share some docs or reference links available on same. Thanks in advance.