ITOM License

Jeni2
Tera Contributor

‎09-13-2023 10:55 PM

Hi ,

 

ITOM license is going expire and we deceived not to renew the license. Once the License expired, will the ITOM module will removed from the ServiceNow or it will be available?

 

If in case we update something in the event or alert , will it be calculated in the license subscription post expiration?

 

Regards,

Jenisha

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3 REPLIES 3

Rahul Priyadars
Giga Sage
Giga Sage

‎09-13-2023 11:24 PM - edited ‎09-13-2023 11:31 PM

Your Production License will expire and still using ITOM on Production , Then Service Now will charge you with heavy penalty . ITOM module will not be removed and system will be working as expected .

 

But on production Since ITOM plugin is enabled and it will be there but you need to STOP Using ITOM Module if license renewal is not in plan.

 

Regards

RP

Jeni2
Tera Contributor
In response to Rahul Priyadars

‎09-13-2023 11:42 PM

Hi Rahul,

 

Thank you for your update.

 

To Stop receiving the event/alert . Do we need to disable all the configuration in the system or disable the plugin?

 

Regards,

Jenisha

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Rahul Priyadars
Giga Sage
Giga Sage
In response to Jeni2

‎09-14-2023 12:01 AM

Do we need to disable all the configuration in the system or disable the plugin?---> Yes You need to if Licenses are not renewed.

 

Regards

RP