ITOM LICENSING

[Shantanu1]

Hi Experts,

I wanted to know more about how the ITOM licenses are calculated based on the CIs, is it by CI count?

Any leads would be appreciated.

Thanks,

Shantanu

[AndersBGS]

Hi @Shantanu1 ,

All of your questions can be answered exactly by ServiceNow Account Executive who has been allocated to your Organization , as they know what Agreements has been agreed Between ServiceNow and Company.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Prabu Velayutha]

Hi @Shantanu1 

License usage is measured using subscription units, which may cover a different number of resources, depending on the resource CI category. The customer contract for your organization determines the ratios of CI allocation for subscription units in each CI category. Information from the customer contract is synchronized with the ServiceNow platform.

Refer the product documentation for more details https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/it-operations-manageme...

[Shantanu1]

Thanks for the response Prabhu

[Teju Dhoran]

HI,

please check below link:

https://www.servicenow.com/community/itom-forum/itom-licenseable-ci-count-increase/m-p/2365063

https://www.servicenow.com/community/itom-forum/license-cmdb-discovery/m-p/935890