Resolved! Whats the use of field Impacted services [impact_services]?
Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?
Forum Posts
Resolved! MidServer PowerShell command execution policy
Hello,We are using PowerShell to run commands in a highly secure domain tier. This requires PowerShell scripts executed by the MidServers to be run without any execution policy modifications.However MidServer executes powershell scripts using the fol...
Make Event run as the User that generated it
I am working an issue where the system is timing out when an approver is approving several records at once form approval list view.Admittedly, the records the approvals are for have large workflows that continue when it is approved.I see this issue a...
Business Service Configuration Item Report
I've discovered my inventory using Service Now. I've created relationships between the discovered CIs based on their interactions related to the business service.I've mapped the Business Service to the linked Cis.Now I want a report that either lists...
Report on Risk Assessment answers
I need to create a report that gives me the answers to the Risk Assessments on Change Requests. No matter how I do this, I'm coming up empty. I see that the responses are in the survey_response table, but I don't see where the Task number field is. I...
SNMP Location Discovery
I'm currently working with our Network Engineering team to validate that discovery is capturing all necessary data, but we've noticed we are not able to capture the location of our routers or switches. After talking with the team, they mentioned th...
How discover updates asset tables
Need to understand How discover updates asset tables - we just enabled discovery and yet to identify how its populating CMDB and discovery.
Discovery time
How much time take to discover 3500 servers in ServiceNow? Weare using just 1 midserver
Service mapping: Timeout issue
Hi everyone,I am facing a peculiar issue with Servicemapping. When I provide Service mapping with the entry point and hostname, it starts discovering and the discovery runs indefinitely.after an hour or so, it returns a time out ' Task timout expired...
CMDB - Associate Vendor to a CI Record
I have a requirement to associate a vendor to a specific ci record in the CMDB. This requirement is related to a BIA process for Disaster Recovery and having all of the required information together for an asset. Has anyone entered vendors ...
How can I get servicenow express edition to try and test, I mean download and install?
Hi all,I want to try servicenow to support CMDB so I want to download and install the servicenow express edition. Where can I get and download this version?Thanks and regards,Javier
Resolved! Discovery pattern: Parse output
Hello!I want to parse command output and create a new variable for each line.How to mark lines and link it to nesussary variable?
Resolved! How to change the Number field back to string?
I mistaskenly manually changed the Number field type from String to Reference while OOB configuration is set to String .I did it in a table which extends the Task one. Does anyone know how i can fix it? Thanks
Identifying IIS, svchost.exe
Discovery is finding Internet Information Services (IIS) by looking for a running process called "svchost.exe" with a command line parameter "iissvcs".Unfortunately, we're not finding a lot of IIS instances as the command line parameter is not displa...
MS Azure CSP Billing Info in ServiceNow?
Hi,is there any support for retrieving billing information regarding Microsoft CSP (Cloud Services Partner) agreements in Azure?I've managed to connect to our EA and got all billing info from that agreement (all subscriptions).Is it possible to integ...
