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Report Chart Labels

I have a request pending to update several charts on a dashboard homepage. I cant find any options or documentation related to chart labels or totals. Im looking for two types of labels that are pretty standard for most any reporting tool:1. Data lab...

sreed by • Kilo Explorer
  • 6302 Views
  • 6 replies
  • 0 helpfuls

Resolved! multi-domain (MSP) and shared configuration items

This is my first post to the community board so if I do something I shouldn't I apologize.I managed a Multi-domain (MSP based) ServiceNow instances for a Managed Service company and we recently went live with ServiceNow.Each of our customers are conf...

alive817 by • Kilo Contributor
  • 2669 Views
  • 3 replies
  • 2 helpfuls

Has anyone integrated with Siebel?

I have a manager who is asking us to link ServiceNow to Siebel.It would be great to hear from anyone who has done this, or attempted it.Thanks in advance for any information on this!

HugoFirst by • Kilo Sage
  • 3427 Views
  • 4 replies
  • 0 helpfuls

Scheduled Report Comes out Blank... sometimes

So, I have a very simple report, which shoots out an email with the report in excel format attached, each morning at 5AM.This report is just a list of open incidents assigned to specific groups. There are always at least 50-100 records in this report...

Droid101 by • Kilo Explorer
  • 6815 Views
  • 11 replies
  • 9 helpfuls

Resolved! g_form.isNewRecord() gs equivalent

Is there a gs equivalent to the g_form.isNewRecord() ?  I find this very useful in client scripts, but sometimes, I see myself wanted to use this in UI Actions that are not client-based as well...

kungfuu72 by • Giga Expert
  • 22725 Views
  • 5 replies
  • 3 helpfuls

MID Server will not start after instance upgrade

This is just posted for shared community knowledge, I've already solved it.I came into work this morning to reports of a MID Server not running for our dev instance but the test and prod instances were fine. I knew we recently had a patch applied to ...

Daniel A-C by • Tera Expert
  • 6099 Views
  • 6 replies
  • 1 helpfuls

Service Mapping Credential issue

Hi Friends,I'm trying my hands on service mapping and discovery. I have a set up as below.Virtual box VM - Ubuntu 16 installed on it.ApacheMy SQLWordpress installed on this VM.I saved the SSH credentials in the credential store and ran a normal disco...

Discovery Error.jpg
aniketgore by • Giga Expert
  • 3550 Views
  • 11 replies
  • 1 helpfuls

MID server thread count is exceeding

Hi,After upgrading to helsinki patch3 I see that our mid server thread count is exceeding and also discovery takes more time to complete the schedules when compared to Fuji version.I see the thread count is around 140 whereas in the config file we se...

chowdhary by • Giga Contributor
  • 2334 Views
  • 3 replies
  • 1 helpfuls

Merge Duplicate CIs

I have found several manually created Configuration Items that are duplicates in our CMDB.Is there a way to merge duplicate CIs together, to preserve relationships and references?

Jon Ulrich by • Kilo Guru
  • 5277 Views
  • 2 replies
  • 0 helpfuls

Discovering printer

I am Getting   eroor like this (SNMP probe timed out. Target is either unreachable or there are no valid credentials for it) while discovering snmp printer. for printer discovery   any credentials are required or not?