We are going through an implementation Event Management, and an open question is how to deal with outages that cause many incidents that may or may not be indicative of the root cause.Our implementation will be quite simple at the onset:An event sour...
I have a use case where a customer only wants to work on incidents instead of both alerts and incidents. They want the alert to close automatically. The alert rule is already opening incidents by setting the 'Auto open' checkbox with type=Inciden...
I have a record level ACL which provides read access to only the assigned groups and people part of assigned groups companies. It is working fine and only assigned groups and the department have read access to incident tickets When I impersonate t...
I am trying to include all our requested item variables in our email notifications. It's working great except when the variable is a reference like "Requested For" or "Application." instead fo the value I get the sys_id from the table its referen...
HiI would like some assistance in creating the following report:I want to show how many tickets were opened in a month for a particular Group (IT support)Here is my filter:Opened = This MonthandAssign Group = IT SupportHowever, that filter only shows...
My organization has a need to understand and gather LPAR information from a Z-series (Z-13) IBM server HMC for our CMDB. We have limited success getting to the HMC via SNMP discovery in that we can see the HMC but are unable to "walk" as in our net...
My mid server is in down state in my personal instance and is validated.Can anybody suggest some solution to it
Servicenow not able to discover Oracle Schemas For ORACLE Discovery - The current Discovery process identifies the instances/databases (from the OS access), but it does not actually login to the Oracle database in order to drill further and list the...
Hi All,We are discovering vcenters Infrastructure in ServiceNow Jekartha version.As per client Requirement1. we need to exclude Cluster or ESX Server with the name "PCF". 2. We need to exclude the VMWare Instance name start with "insyfhydvp%"Can we e...
Having trouble finding any information on this error I'm getting during discovery. I'm running discovery on some FireEye appliances, so there are some custom OIDs, probe, sensor, etc. I'm not sure when this stopped working, possibly even before w...
Hello Folks, I am trying to setup some granular rules and tasks to be specific in what details are populated in em_event, em_alert and incident tables. I cannot figure out how to create copies of the rules or templates, then make changes and save wit...
So I'm having some concerns with my role within my company and using SN. Technically by title, I am the SN Admin. However, lately it seems that I'm being pushed more into the Developer side of SN. Does anyone have any strict definition of duties ...
Hi,I'm quite new to the Asset Management and CMDB side of ServiceNow as my business does not use this currently, but I'm interested in floating the idea of doing this.I was wondering if someone on here who has possibly used both Discovery and SCCM In...
We have had a business unit reorg and we need to change the names of 135 groups (i.e. TIS Support to Technology Support). I have to ensure that making this change will not affect any of the SLAs or other metrics. Your help pointing me to documentatio...
I'm creating import to Configuration mgmt, cmdb_ci_server class.i'm trying to log all different actions for the data, updates (few different options) and inserts.insert is easy, no problems there.but, update cannot be achieved as system pretends to b...
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