Hi,We have a SOAP activity that occasionally fails with a Socket Error (lord knows why - it has been raised as a HI).To try and mitigate this (and could be useful for other workflows) if it fails I would to trigger a timer and retry again after 30 se...
Hello all, I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it? My question with background: We are running discovery aga...
We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....
Recently we have noticed performance issue in our production instance. While reviewing recent changes we noticed that some of our workflows include long running timers and loops. For example:Activity: If a condition exists then send an...
I have a form/item in the Service Catalog where I have a problem. I am asking the user for their company but the variable is displayed twice. In the place where I want it, and at the end of the form. There is only 1 variable and when i deactivate it,...
I was asked the question today, and I am a new user so I was not sure. Can you search items in ServiceNow by if they have an attachment or not? Something like: attachment == true - return the record in the searchattachment == false - omit the reco...
Hello, I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...
I'm looking to add the name of an approver's approval group in a change request. We have a few groups approving and it's hard to keep track of who's approval is for what group. Is this a script or can it be done a simpler way? I'd also like to add th...
Hello Community, I'm using an event to trigger an email notification. I'm calling this event from within a workflow Run Script activity. I have pulled values in the workflow and written them to the workflow scratchpad. In the Run Script activ...
We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes. We need almost real time updates on these screens. Is there someplace I can adjust this?
Hi, Can anyone tell me if there is the ability in SNow to not only show the support group names in my report but also any users in the groups? Thanks
Hi, While Discovery bunch of my IP returning this error. I checked the log and it indicates that IP is not Active but it's Alive. I can see refusal on many ports. I have below questions in the discovery: (1) What is the difference between Active an...
Is there a way to get the same view in related lists as we get when we do a 'Group By' on certain column on list page?
I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me. Here is my scenario: The request is for the review of an assignment group and will be sent to ...
Hey guys, I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase. When I click the first time the phase state does...