i tried the code from the documentation: notes = current.work_notes.getJournalEntry(-1); var na = notes.split("\n\n"); //stores each entry into an array of strings for (var i = 0; i < na.lengt...
I am doing some research and want to know if ServiceNow stores configuration of network gear such as routers and firewalls. I watched some videos and browsed through the data sheets but couldn't conclude if CMDB is storing entire device configuration...
Hello, Is there a way to update or enrich the event with more details from event management layer by looking at another table? The way i'm looking here is - We are using BPPM with dynamic data table to update the events as and when they appear.Can we...
Hello Community, I'm new to snow event manager and working on Jakarta version on ServiceNow with Event Management Plugin enabled. Requirement: Correlate Switch down events with the underlying connected CI's host down events. Cause Event: Switch Event...
I read trough this thread. WMI issues on Discovery of workstations finding something of a similar issue with windows discovery, although its a way more widespread issue for workstations I have seem similar results on win servers.We have a huge volume...
Hi, We have few types of storage and backup appliances which does not support discovery. Is there any OOB field to mark a CI as non-discoverable? What are the strategies you follow to maintain non-discoverable CIs in CMDB? Regards, Chandra
Hi, this will probably be a really simple question to answer... I have built a workflow for a specific service request. I have created a catalog task but I don't know how to assign it to the requester? I guess this would require some scripting to ass...
I ran discovery, and received error Failed exploring CI Pattern. Check Pattern MSSQL DB on Windows Pattern. any insights to resolve the issue. 2018-03-23 08:56:45: Task is running on MID server MidServer_01 2018-03-23 08:56:45: setAttribute(sam...
Hello,Would you happen to have a comparison of BMC's Atrium Discovery and Dependency Mapping v.s. ServiceNow's Discovery tool? I am looking for information from a functional, technical and capability perspective.If you have used both tools, you may h...
How do I parse a JSON file with a "Parse file" operation? I cannot find any example on docs site. Example: { "stuff": { "onetype": [ {"id":1,"name":"John Doe"}, {"id":2,"name":"Don Joeh"} ], "other...
Team, when i run quick discovery against an IP e.g [1.1.1.1.1] it discovers a CI and updates the CI in the CI table. However, the IP that gets updated in the CI table[1.1.1.2.2] is not same as the IP[1.1.1.1.1] i ran a quick discovery with. Appreciat...
Hello All,Its being observed that some of the CIs are having most recent discovery as "Empty". We did a complete scan & quick scan, both the ways the CI is getting updated but still the Most Recent Discovery field shows up as "Empty" for some devices...
Hi guys, I need to import CMDB on ServiceNow using CSV file. When I import my file I have to create also Asset in alm_asset table. ServiceNow ishould not already automatically create the asset to create the CI? Thanks,
Hello Team, Wondering if someone can shed some light and help me understand the workings of a MID server in relation to processing inbound SNMP traps and Syslogs? 1) Syslog processing - Can a MID server receive syslogs on the standard Syslog Port (U...
I am getting this error when discovering windows servers. We were able to run this in sub production and aftger I cloned the sub prod to Prod for go live we are facing this issue I have checked the Mid Server. It is running with the correct credent...
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